Taylor Crawford
Kansas City
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS Pharmacy
12.2022 - Current
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
- Developed and implemented improvements to pharmacy organization system.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Resolved third-party billing, computer system and customer service issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Pharmacy Technician
CVS Pharmacy
12.2020 - 12.2022
Assistant Manager
Dairy Queen Grill & Chill
05.2016 - 09.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Marshall High School
MarshallNo Degree - Nursing
Missouri Valley College
Marshall, MOSkills
- Proper labeling procedures
- Manual and automated medication dispensing
- Pharmacy and customer records management
- HIPAA
- Communication
- Problem solving
- Multitasking
- Stress management
- Dependability
- Responsibility
- Adaptability
- Attention to detail
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Lead Pharmacy Technician
CVS Pharmacy
12.2022 - Current
Pharmacy Technician
CVS Pharmacy
12.2020 - 12.2022
Assistant Manager
Dairy Queen Grill & Chill
05.2016 - 09.2020
High School Diploma -
Marshall High School
No Degree - Nursing
Missouri Valley College