Tayler Walker
Saint Louis,MO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Claim Intake Specialist
Farmers Insurance Group
06.2022 - 04.2025
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Managed 50-100 incoming calls per day from customers.
Assistant Store Manager
LendNation
02.2016 - 06.2022
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
High School Diploma -
Mehlville High School
St Louis, MO05-2012
Skills
- Policy interpretation
- Confidentiality
- Microsoft office
- Accuracy and precision
- Attention to detail
- Continuous improvement
- Customer service
- Adaptability and flexibility
Timeline
Claim Intake Specialist
Farmers Insurance Group
06.2022 - 04.2025
Assistant Store Manager
LendNation
02.2016 - 06.2022
High School Diploma -
Mehlville High School
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