Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatyanna Pese

Springfield

Summary

Dynamic bar manager with a proven track record at Applebee's, excelling in customer service and team leadership. Enhanced customer satisfaction through effective staff training and innovative drink menus. Skilled in inventory management and health codes compliance, fostering a welcoming atmosphere that drives repeat business and loyalty.

Overview

4
4
years of professional experience

Work History

Bar Manager

Applebees
07.2024 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.

Server

Applebee's Grill + Bar
01.2022 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Bar Manger

Applebee's Grill + Bar
01.2021 - 12.2021
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.

Education

General Studies

Lebanon Senior High School
Lebanon, MO
05-2017

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff training
  • Inventory management
  • Health codes compliance
  • Customer relationship building

Timeline

Bar Manager

Applebees
07.2024 - Current

Server

Applebee's Grill + Bar
01.2022 - 07.2024

Bar Manger

Applebee's Grill + Bar
01.2021 - 12.2021

General Studies

Lebanon Senior High School

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Tatyanna Pese