Tatum Spruce
Webb City
Summary
Results-driven IT Support Specialist with over four years in technology support and systems administration. Skilled in diagnosing and resolving complex technical issues to enhance operational reliability and customer satisfaction. Focused on driving efficiency and cost reductions through effective troubleshooting and committed to continuous skill development across diverse industries.
Overview
8
8
years of professional experience
Work History
Technology Support Specialist
Stay Ready Tech
Oronogo, MO
10.2025 - Current
- Facilitated user troubleshooting and resolution of IT-related inquiries, improving response times.
- Delivered technical support for software and hardware issues, enhancing operational efficiency across departments.
- Coordinated with vendors to streamline repair and service requests, ensuring timely resolution of issues.
- Resolved compatibility issues between different operating systems.
- Tested new technologies before deployment in the production environment.
- Conducted research into various computing issues.
IT Support Coordinator
Marmic Fire & Safety
Joplin, MO
02.2023 - 06.2025
- Provided over-the-phone and in-person technical support to quickly resolve user issues.
- Software installation and support.
- Trained new IT team members to enhance team capabilities and ensure consistent service delivery.
- Established new user accounts to ensure employees had access to necessary systems.
- Configured and distributed phones and tablets to enhance communication and productivity.
- Resolved mobile issues to maintain reliable device functionality and minimize disruptions for users.
Operation Support Analyst
EaglePicher
Joplin, MO
09.2021 - 01.2023
- Achieved highest ticket completion rates and fastest response times.
- Provided technical support via phone and in-person to resolve user issues promptly.
- Software installation and support.
- Facilitated user account creation and computer imaging to streamline employee onboarding.
- Training new IT team members.
- Hardware repairs and upgrades.
- Supported operations to maintain optimal functionality of production lines.
Administrative Assistant
McLarens
Scottsdale, AZ
05.2018 - 05.2020
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Arranged travel and hotel accommodations for international and domestic business meetings and trips.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Coordinated events and meetings by organizing catering services.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Education
Bachelor of Science - Information Technology
Grand Canyon University
Phoenix, AZ12-2022
Skills
- Microsoft Office 2019 and 365
- Azure cloud services
- Active Directory management
- Help desk support
- On-call technical assistance
- Ticketing system administration
- Technical troubleshooting
- Computer hardware and software
- Inventory management
- Expense reporting systems
- Multitasking abilities
- Group leadership skills
- Problem-solving expertise
- Resourcefulness in tasks
- Interpersonal communication skills
- Teams administration and training
Timeline
Technology Support Specialist
Stay Ready Tech
10.2025 - Current
IT Support Coordinator
Marmic Fire & Safety
02.2023 - 06.2025
Operation Support Analyst
EaglePicher
09.2021 - 01.2023
Administrative Assistant
McLarens
05.2018 - 05.2020
Bachelor of Science - Information Technology
Grand Canyon University