Tatum Nichols
Springfield
Summary
Results-driven with a track record of leading teams to exceed sales and customer satisfaction goals. Known for implementing strategic initiatives that enhance profitability and customer loyalty, while fostering a collaborative team environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
IQVIA
Springfield
03.2026 - Current
- Conducted product demonstrations to engage potential customers and showcase product benefits.
- Collaborated with outside sales representative to identify opportunities and drive product sales growth.
- Maintained detailed account records and contact logs to streamline sales process and enhance follow-up efficiency.
- Maintaining accurate, up-to-date records of all customer interactions, sales activities, and pipeline stages in tools like Salesforce.
- Excellent Communication: Strong verbal and written skills for engaging clients over the phone and email.
Assistant Branch Manager
Enterprise Rent A Car
Springfield
09.2022 - 03.2026
- Spearheaded upselling of vehicle upgrades, protection packages, and fuel plans, consistently exceeding monthly sales targets
- Implemented branch strategies that enhanced profitability and strengthened customer retention
- Managed and mentored a 10-person team to ensure smooth daily operations
- Launched customer satisfaction survey program, resulting in 8% increase in ratings
- Led regular staff meetings to ensure clear communication and team alignment
Health Communication Internship
Breath Of Life Chiropractic
Springfield
01.2022 - 05.2022
- Conducted targeted research to inform and strengthen communication strategies in healthcare settings
- Resolved and escalated communication issues, leading to smoother workflow processes
- Digitized and maintained filing systems, enhancing data accessibility for team members
Server
Texas Roadhouse
Joplin
05.2016 - 01.2022
- Greeted guests promptly, shared daily specials, and collected drink orders to enhance dining experience.
- Monitored tables, offered add-ons, and ensured guest satisfaction through attentive service.
- Addressed and resolved customer concerns quickly, working with management to fix complex issues.
- Completed opening and closing checklists according to set standards.
Education
Bachelor of Science - Communications, Marketing and Sales
Missouri State University
Springfield, MOSkills
- Solution Selling
- Upselling
- Cross-Selling
- Sales Training
- Sales Forecasting
- Customer Satisfaction
- Relationship building
- Interpersonal Communication
- Team Management
Certification
- Hubspot- Social Media Marketing Certification
- Undergraduate Certificate in Conflict Dispute and Resolution
Awards
- "Elite Winner" recognition for top performance in sales and leadership, 10/01/23
- "Elite Winner" recognition for top performance in sales and leadership, 01/01/23
- "Elite Winner" recognition for top performance in sales and leadership, 04/01/25
Timeline
Inside Sales Representative
IQVIA
03.2026 - Current
Assistant Branch Manager
Enterprise Rent A Car
09.2022 - 03.2026
Health Communication Internship
Breath Of Life Chiropractic
01.2022 - 05.2022
Server
Texas Roadhouse
05.2016 - 01.2022
Bachelor of Science - Communications, Marketing and Sales
Missouri State University