Tasha Smith
St. Louis
Summary
Results-driven hospitality professional with extensive background in managing housekeeping operations. Consistently ensured top-tier cleanliness and guest satisfaction while fostering collaborative team environment. Known for adaptability and keen focus on detail and efficiency.
Overview
22
22
years of professional experience
Work History
Housekeeping Supervisor
Drury Hotels
09.2014 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Managed laundry sorting, washing, drying, and ironing.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
Vendor
Sports Service Busch Stadium
03.2011 - 08.2014
- Met sales goals by offering excellent customer service.
- Answered questions and assisted customers with item selection and location.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
- Streamlined inventory management processes, leading to more efficient operation.
- Enhanced team productivity with organization of regular performance review meetings.
Dietary Aide
Northview Village Nursing Home
04.2009 - 03.2011
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Meat Department
Pete's Shur Save
11.2003 - 04.2009
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Kirkwood High
St Louis, MO06-2004
Skills
- Service excellence
- Organizational cleaning skills
- Hospitality experience
- Facility cleaning expertise
- Customer service-focused
- Task assignment
- Staff scheduling
- Workload prioritization
- Chemical handling
- Document control
- Staff evaluations
- Performance improvements
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Housekeeping Supervisor
Drury Hotels
09.2014 - Current
Vendor
Sports Service Busch Stadium
03.2011 - 08.2014
Dietary Aide
Northview Village Nursing Home
04.2009 - 03.2011
Meat Department
Pete's Shur Save
11.2003 - 04.2009
High School Diploma -
Kirkwood High
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