Taria Henderson
Florissant
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Verizon
05.2025 - Current
- Managed customer inquiries and resolved issues to enhance satisfaction and retention.
- Trained new staff on operational procedures and customer service best practices.
- Implemented process improvements that streamlined service delivery and reduced response times.
- Collaborated with cross-functional teams to address complex customer concerns effectively.
- Developed training materials to support ongoing education for team members in service protocols.
- Led initiatives to improve customer experience, resulting in positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Disability Claims Representative
Advantage 2000 Consultants
01.2024 - 05.2025
- File claims
- Look up existing claims
- Answer question’s regarding a claim
- Evaluated disability claims for accuracy and compliance with regulatory standards.
- Provided guidance on benefits eligibility and claim procedures to clients and stakeholders.
- Collaborated with medical professionals to gather necessary documentation for claims processing.
- Led training sessions on updates in disability policies and procedures for team members.
Loan Specialist
TitleMax (TMX Finance)
12.2023 - 08.2024
- Process loan applications
- Assistant customers with previous applications
- Process loan payments
- Processed loan applications efficiently, ensuring compliance with company policies and regulations.
- Analyzed credit reports to assess borrower eligibility and risk factors effectively.
- Collaborated with team members to streamline application processes, reducing turnaround times significantly.
- Educated customers on loan products, fostering informed financial decisions and enhancing customer satisfaction.
Amazon Flex Driver
Amazon
09.2023 - 06.2024
- Delivering smiles and packages to Amazons customers.
- Amazing customer service
- I enjoy the ability to work Flexible hours
- Navigated routes using GPS technology to optimize delivery times and reduce delays.
- Conducted vehicle inspections to maintain safety standards and compliance with regulations.
- Resolved customer inquiries regarding delivery status, enhancing overall customer satisfaction.
- Assisted in training new flex drivers on operational procedures and best practices.
- Handled packages responsibly, reducing instances of damage or loss during transit.
Customer Service Representative
VEHICLE ASSURANCE
07.2022 - 08.2023
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Handled emails, inbound calls, and outbound calls
- Managed customer accounts
- Assisted with technical support duties
- Handled billing issues and order inquiries
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Spectrum
03.2021 - 07.2022
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Booked appointments
- Managed customer accounts
- Assisted with technical support duties
- Handled billing issues and order inquiries
Manager
Concentrix
12.2017 - 02.2021
- Handled customer inquiries, complaints, billing questions and payment extension/service requests, located resources for problem resolution and design best-option solutions, interfaced daily with internal partners in accounting, and field services, resolved an average of 350 inquiries per week and consistently met performance benchmarks, helped company attain the highest customer service ratings, commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
- Developed training programs that improved team performance and employee retention rates.
- Analyzed customer feedback to identify trends and inform strategic decision-making initiatives.
Summer Helper
University City Public Library
06.2014 - 08.2018
- Helped to keep the library organized and efficient, assisted patrons with checking materials in and out and locating materials, answered incoming calls to the library and directed them to the appropriate people, read books to children while participating in the Reading Rockets program.
Shift Manager
American Multi-Cinema
11.2015 - 12.2017
- Guaranteed that associates met and exceeded guests, oversaw an individual theater department as assigned by the general manager, ensured proper staffing in each area of the theater, performed daily opening and operational duties, reviewed financial numbers on a regular basis and made operations adjustments as necessary.
Education
Associate of Science - Nursing Administration
Florida State University
05-2026
High School Diploma - undefined
University City Senior High School
University City, MO05.2018
Skills
- CRM software
- Medical Billing
- Customer service
- Westlaw
- Microsoft Word
- Time management
- Shift Management
- Inside sales
- Administrative experience
- Medical receptionist
- English
- Leadership
- Typing
- Sales
- Litigation
- Analysis skills
- Management
- Order entry
- Organizational skills
- Windows
- Loan Officer Experience (1 year)
- Customer support
- Microsoft Excel
- Computer skills
- Account management
- Medical terminology
- Healthcare Management
- Practice Management
- Communication skills
- Negotiation
- Microsoft Powerpoint
- Logistics
- Library Services
- Microsoft Outlook
- Office experience
- Microsoft Office
Certification
- Non-CDL Class C
- Driver's License
Timeline
Customer Service Representative
Verizon
05.2025 - Current
Disability Claims Representative
Advantage 2000 Consultants
01.2024 - 05.2025
Loan Specialist
TitleMax (TMX Finance)
12.2023 - 08.2024
Amazon Flex Driver
Amazon
09.2023 - 06.2024
Customer Service Representative
VEHICLE ASSURANCE
07.2022 - 08.2023
Customer Service Representative
Spectrum
03.2021 - 07.2022
Manager
Concentrix
12.2017 - 02.2021
Shift Manager
American Multi-Cinema
11.2015 - 12.2017
Summer Helper
University City Public Library
06.2014 - 08.2018
High School Diploma - undefined
University City Senior High School
Associate of Science - Nursing Administration
Florida State University
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