Tanya Mercer
House Springs
Summary
Experienced medical assistant with a strong background in billing and insurance submission, posting and follow up. Also experienced with pre-certifications and prior authorizations for procedures and medications. More recent front desk experience with scheduling, insurance verification, and patient communication.
Overview
33
33
years of professional experience
Work History
Medical Assistant
WUCA Woods Mill Pediatrics
Chesterfield, MO
05.1993 - Current
- Managed patient scheduling and maintained accurate medical records.
- Performed medical records management, including filing, organizing and scanning documents.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Effectively resolved disputes regarding coverage eligibility or claim denials through professional communication with patients and insurance representatives alike.
- Increased revenue collection by diligently following up on outstanding payments and negotiating payment plans with patients when necessary.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Liaised between patients, insurance companies, and billing office.
- Handled account payments and provided information regarding outstanding balances.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Education
Registered Medical Assistant - Medical Assistant
Missouri School For Medical Asistants
St. Louis, MO1992
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Timeline
Medical Assistant
WUCA Woods Mill Pediatrics
05.1993 - Current
Registered Medical Assistant - Medical Assistant
Missouri School For Medical Asistants