Tanner Benton
Desoto
Summary
Currently a Lead Administrative Specialist with a focus on continuing to better myself so that I can hopefully make those around me even better. My competitive nature and wanting to win is what fuels my daily routine. I look forward to using my experience mixed with some of that competitive nature to be an asset to any company.
Overview
10
10
years of professional experience
Work History
Lead Administrative Specialist
Linde Gas & Equipment
11.2023 - Current
- Many of my tasks in my previous role as Admin Specialist continue into this role.
- Mentorship/Direct Support for 2 of our admins
- Special Projects allowing me to go outside of my comfort zone and learn more of the overall business.
- Continued seeking positive relationships with internal and external customers, allowing for the best working environments to get things done.
Administrative Specialist
Linde Gas & Equipment
07.2019 - 11.2023
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Entered Data and completed other clerical tasks
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Conducted invoicing and investigated accounts receivables discrepancies
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency (With Specific customers who needed extra attention due to past AR issues)
- Updated tracking spreadsheets with latest Product Service Agreement (PSA) information.
Customer Service Representative
Linde Gas & Equipment
11.2016 - 07.2019
- I started in the call center taking calls, but about 2 years into my role I was asked to join our email team to begin taking customer inquiries/orders. This area was our largest growing area and I was asked to take part due to my efficiency in order entry.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls/emails with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants
- Also spent a lot of time helping our internal sales reps with info from vendors or updates on internal orders to our vendors.
Manager
Arnold Bowl
08.2014 - 11.2016
- Managed 3 separate areas of the center. Our Kitchen, our bar, and our bowling center.
- Ensured that all three areas were being productive while also keeping morale high with all employees.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Completed the count at the end of the night to verify the money we took in for the night matched the transactions throughout the center.
Education
Bachelor of Arts - Political Science
Lindenwood University
08-2016
Bachelor of Arts - Public Administration
Lindenwood University
Saint Charles, MO08-2016
Skills
- Report Prep and Analysis
- Calendar Management
- Teamwork
- Efficiency - Finding enhanced ways to complete a job that creates more time for other areas
- Ease with Computers/Tech
- Verbal and Written Communication
- Intermediate Microsoft Excel Skills - To be Continually Improved
Timeline
Lead Administrative Specialist
Linde Gas & Equipment
11.2023 - Current
Administrative Specialist
Linde Gas & Equipment
07.2019 - 11.2023
Customer Service Representative
Linde Gas & Equipment
11.2016 - 07.2019
Manager
Arnold Bowl
08.2014 - 11.2016
Bachelor of Arts - Political Science
Lindenwood University
Bachelor of Arts - Public Administration
Lindenwood University
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