TANG KUAN I, QUEENIE
Summary
Proactive Project Coordination professional with extensive experience in customer engagement, conflict resolution, and team collaboration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Gifted at working with all types of personalities.
Overview
8
8
years of professional experience
Work History
Sales Associate
Hogan, Macau
12.2023 - Current
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Project Coordinator
Architects Associated Ltd., Macau
10.2020 - 11.2023
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced communication within the team through consistent meetings to foster collaboration and keep all stakeholders informed about project progress.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Kept corporate and client information confidential, adhering to data safety measures.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Worked with architects, engineers and customers to efficiently resolve planning and construction issues by performing AUTOCAD skills.
Assistant Store Manager
New Good Suprimento Corrente Limitada, Macau
06.2018 - 10.2020
- Overseen the day-to-day operations and made sure store runs smoothly.
- Supervised sales associates to ensure adherence to company policies and completed assigned tasks.
- Conducted marketing trending analysis to stay updated on current market trends within the retail industry.
- Efficiently managed cost control measures to enhance profitability and minimize losses
- Utilized sales skills to recommend merchandise to customers, taking into account their needs and preferences.
- Ensured store compliance with health and safety regulations, and the products meets company visual standards
- Recorded and managed employee leave requests and work schedules.
- Oversaw all administrative responsibilities
Sales Associate
New Good Suprimento Corrente Limitada, Macau
05.2017 - 05.2018
Officer
Ka Wui Design Engineering Company, Macau
05.2016 - 04.2017
Education
Public Administration (Online)
Jinan University
Guangdong05.2026
Sociology
San Jose State University
U.S.01.2016
Associate of Arts -
De Anza College
U.S.09.2011
High School Diploma -
Santa Rosa De Lima Chinese Section
Macau09.2009
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Project Coordination
- Detail Oriented
- Flexible and Adaptable
LANGUAGES
Fluent Cantonese, English and Mandarin
Computer Skills
MS Office, AutoCAD, Photoshop, SPSS
Timeline
Sales Associate
Hogan, Macau
12.2023 - Current
Project Coordinator
Architects Associated Ltd., Macau
10.2020 - 11.2023
Assistant Store Manager
New Good Suprimento Corrente Limitada, Macau
06.2018 - 10.2020
Sales Associate
New Good Suprimento Corrente Limitada, Macau
05.2017 - 05.2018
Officer
Ka Wui Design Engineering Company, Macau
05.2016 - 04.2017
Public Administration (Online)
Jinan University
Sociology
San Jose State University
Associate of Arts -
De Anza College
High School Diploma -
Santa Rosa De Lima Chinese Section
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