Tammy Shrout
Kansas City
Summary
Dynamic professional with extensive experience in office management. Proven ability to enhance team performance through effective communication and training programs. Skilled in EMR software, as well as Microsoft Office and Microsoft Excel. Committed to delivering exceptional customer service while managing multiple tasks efficiently.
Overview
12
12
years of professional experience
Work History
Cheerleading Coach
Notre Dame De Sion
09.2025 - Current
- Develop and implement training programs to enhance team performance and skills.
- Coordinate practice schedules, ensuring optimal use of facilities.
- Foster team cohesion through team-building activities and effective communication strategies.
- Monitor athlete progress, providing constructive feedback to improve individual performance.
Fitness Instructor
Crunch Fitness
07.2025 - 03.2026
- Developed and led group fitness classes, enhancing participant engagement and motivation.
- Assisted members in achieving personal fitness goals through tailored workout plans.
- Designed and delivered engaging barbell, TRX, reformer Pilates, and mobility classes focusing on improving flexibility and core stability.
Office Manager
Sunflower Pediatric Behavioral Health
10.2024 - 06.2025
- Streamlined daily office operations to optimize workflow efficiency.
- Oversaw scheduling and appointment systems for medical staff and patients.
- Streamlined filing and record-keeping processes to maintain high standards of data accuracy.
- Managed budget tracking and resource allocation for office supplies.
- Welcomed patients and families at front desk, ensuring efficient check-in process into EMR system.
- Managed multi-line phone system operations, directing calls to appropriate medical professionals.
- Facilitated onboarding and training to ensure seamless integration of new employees.
Office Manager and Primary Medical Clerk
Synergos Medical
07.2023 - 10.2024
- Oversaw hiring and training processes for medical clerks to enhance team performance.
- Oversaw scheduling and logistics for medical team, facilitating efficient patient visits at Signature Psychiatric Hospital.
- Streamlined office supply management by implementing a comprehensive inventory tracking system for purchases.
- Facilitated communication between nursing staff and collaborating physicians to enhance patient care.
- Maintained meticulous records of daily patient logs, verifying accuracy to enhance patient care quality.
- Calculated and verified monthly payroll figures, ensuring timely and precise disbursement of salaries.
- Utilized EMR system to compile comprehensive patient history of present illness (HPI).
Front Desk Associate
Aurora Health and Wellness at Norterre
04.2019 - 10.2019
- Coordinated front desk functions, enhancing guest satisfaction through streamlined check-in and check-out procedures.
- Engaged with customers to provide detailed information regarding membership programs and benefits.
- Investigated and resolved member concerns promptly, ensuring a positive experience.
- Operated multi-line phone system to ensure timely call distribution to designated individuals.
Group Exercise Coordinator
Anytime Fitness
08.2017 - 08.2018
- Collaborated on the development and rollout of marketing strategies designed to boost community engagement and expand membership base.
- Developed structured training content for new instructors, streamlining the onboarding process and promoting uniformity in training.
- Optimized scheduling processes for staff and classes to enhance resource allocation and availability.
- Facilitated communication between members and ownership to address group exercise concerns and propose class ideas.
- Instructed Les Mills Body Pump, Boot Camp, HIIT, and R.I.P.P.E.D classes to enhance participant fitness levels.
Member Service Representative
Peninsula Metropolitan YMCA
09.2015 - 01.2017
- Oversaw cash operations and membership sales to enhance guest experience. Managed guest registrations in Daxco computer system. Led engaging daily tours to showcase facilities.
- Processed membership applications and renewals accurately, ensuring compliance with YMCA policies.
- Facilitated communication by answering multi-line phone system and routing calls to designated personnel.
- Facilitated seamless check-in experiences and addressed customer inquiries and issues to enhance satisfaction.
- Directed and coordinated facility activities and personnel to ensure smooth operations outside regular business hours.
- Facilitated eight weekly fitness classes, including Les Mills Body Pump, TRX, and HIIT, to promote health and wellness.
Assistant Manager
Elite Fitness 365
03.2014 - 02.2015
- Oversaw facility opening and ensured consistent early morning office operations.
- Oversaw cash operations to enhance financial accuracy and efficiency. Managed membership processes, including onboarding and cancellations, to improve customer satisfaction. Coordinated tours and supervised facility maintenance to uphold high standards.
- Spearheaded development and promotion of in-house and regional marketing initiatives.
- Operated multi-line phone system to manage incoming calls efficiently.
- Coordinated class schedules, facilitated interviews for fitness instructors, and ensured timely payroll processing to support operational effectiveness.
- Facilitated engaging Les Mills Body Pump, Cardio Sculpt, and Zumba classes to promote health and wellness among attendees.
Education
Bachelor of Science - Business Management And Psychology
William Jewell College
Liberty05-1989
Skills
- Experienced with Microsoft Office applications
- Efficient data entry skills
- Staffing coordination
- Proficient in EMR software
- Comprehensive office management
- Experience in managing teams
- Excel proficiency
- Customer service excellence
- Strong interpersonal and communication skills
- Strong organizational skills
- Analytical thinker
- Proficient in managing multiple tasks
Languages
English
Full Professional
Timeline
Cheerleading Coach
Notre Dame De Sion
09.2025 - Current
Fitness Instructor
Crunch Fitness
07.2025 - 03.2026
Office Manager
Sunflower Pediatric Behavioral Health
10.2024 - 06.2025
Office Manager and Primary Medical Clerk
Synergos Medical
07.2023 - 10.2024
Front Desk Associate
Aurora Health and Wellness at Norterre
04.2019 - 10.2019
Group Exercise Coordinator
Anytime Fitness
08.2017 - 08.2018
Member Service Representative
Peninsula Metropolitan YMCA
09.2015 - 01.2017
Assistant Manager
Elite Fitness 365
03.2014 - 02.2015
Bachelor of Science - Business Management And Psychology
William Jewell College