Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tammy Roy

Buckner

Summary

Dynamic and results-driven professional with extensive experience at Sam's Club, excelling in customer service and food safety. Proven ability to enhance workflow efficiency and maintain cleanliness while managing inventory. Recognized for training new staff and fostering a positive work environment, ensuring high-quality service and operational excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cafe Associate

Sam's Club
07.2023 - Current
  • Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Checked proper temperature of food to maintain food safety standards and reduce illness.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Assisted in inventory management, tracking stock levels and placing orders for necessary supplies.
  • Supported training of new staff members, sharing best practices for success in their roles.
  • Managed cash register operations, ensuring accurate transactions and balancing end-of-day reports.

Assistant Manager

Sonic
02.2020 - 07.2023
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Cashier

Buckner Thriftway
04.2018 - 02.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Call Center Representative

America's Call Service
05.2014 - 08.2014
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.

Education

Fort Osage High School
Independence, MO
05-2015

Skills

  • Cleanliness
  • Food Safety
  • Organization
  • Cafe Inventory
  • Customer Service
  • Production Records
  • Food Preparation
  • Cash Handling
  • Lifting Up To 50 Pounds

Certification

  • Food Handler Permit-Independence,MO
  • Food Handler Permit-Jackson County,MO
  • ServSafe Food Manager Safety
  • ServSafe Alcohol Safety
  • ServSafe Allergens Safety
  • ServSafe Covid Safety-Before Restaurant Hours
  • ServSafe Covid Safety-During Restaurant Hours
  • ServSafe Covid Safety-After Restaurant Hours

Timeline

Cafe Associate

Sam's Club
07.2023 - Current

Assistant Manager

Sonic
02.2020 - 07.2023

Cashier

Buckner Thriftway
04.2018 - 02.2020

Call Center Representative

America's Call Service
05.2014 - 08.2014

Fort Osage High School

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Tammy Roy