Tammy Averett
Florissant
Summary
Dynamic Operations Manager with a proven track record at Dillards Department Store, excelling in inventory management and team leadership. Enhanced customer satisfaction through effective staff training and conflict resolution, while implementing loss prevention strategies that significantly reduced shrinkage. Committed to driving operational excellence and fostering a collaborative work environment.
Overview
29
29
years of professional experience
Work History
Operations Manager
Dillards Department Store
Biloxi
07.1995 - 11.2015
- Oversaw daily store operations and ensured compliance with company policies.
- Managed inventory levels through regular assessments and restocking initiatives.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Implemented loss prevention measures to reduce shrinkage and enhance security.
- Collaborated with department managers to streamline processes and improve workflow.
- Conducted performance evaluations and provided feedback for team development.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Facilitated communication between departments to enhance overall store performance.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Managed about 200-250 full and part-time employees
- Oversaw financial management, budget management, accounting and payroll activities.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Graphic Documentation Specialist
United States Army National Guard
Columbia
08.1989 - 08.1995
- Drew maps for field projects.
- Conducted field surveys to collect data for map development projects.
- Reviewed and edited map drafts for clarity and precision before finalization.
- Driver for the Captain of the 890 Engineering Battalion.
Co-Manager
Petrie Clothing
Hattiesburg
06.1993 - 07.1995
- Assisted in daily store operations and customer service tasks.
- Maintained inventory organization and restocked merchandise as needed.
- Supported team members in visual merchandising and product displays.
- Communicated with customers to address inquiries and provide assistance.
- Utilized point-of-sale system for processing transactions efficiently.
- Implemented store policies to enhance customer experience and satisfaction.
- Collaborated with management on promotional displays and events planning.
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Recruited new staff members through job postings, interviews, and references checks.
- Established procedures for handling returns and exchanges efficiently.
- Oversaw daily operations, maintenance, and administration of various properties.
- Ensured safety protocols were followed at all times.
- Monitored daily operations to ensure efficient workflow.
- Resolved conflicts between employees in a professional manner.
- Maintained cleanliness standards throughout the store by delegating duties among staff members.
- Reviewed employee timecards for accuracy prior to submitting payroll information.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Led a team of 20 employees, ensuring high productivity and excellent customer service.
Sales Associate to Assistant Store Manager
Walmart
Meridian
04.1987 - 08.1994
- Supervised daily operations to ensure smooth store functionality.
- Trained and mentored new staff on company policies and procedures.
- Managed inventory levels using stock management systems effectively.
- Coordinated staff schedules to optimize workforce efficiency and coverage.
- Resolved customer inquiries and complaints with professionalism and care.
- Assisted in visual merchandising to enhance product presentation and appeal.
- Conducted regular team meetings to communicate goals and updates clearly.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Organized weekly meetings with department heads to review progress on key objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Bachelor of Arts - Radio And Television Broadcasting
University of Southern Mississippi
Hattiesburg, MS05-1994
Skills
- Inventory management
- Loss prevention
- Staff training
- Operations oversight
- Customer relationship management
- Performance evaluation
- Effective communication
- Problem solving
- Team building
- Conflict resolution
- Team leadership
- Schedule management
References
References available upon request.
Timeline
Operations Manager
Dillards Department Store
07.1995 - 11.2015
Co-Manager
Petrie Clothing
06.1993 - 07.1995
Graphic Documentation Specialist
United States Army National Guard
08.1989 - 08.1995
Sales Associate to Assistant Store Manager
Walmart
04.1987 - 08.1994
Bachelor of Arts - Radio And Television Broadcasting
University of Southern Mississippi
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