TAMIKA JAVON COLE
O’Fallon,MO
Summary
Over 27 years of experience in strategic business-to-business sales, marketing, and operations in diverse industries including Energy, Information Technology, Automotive, and Healthcare. Personable and strategic thinker with knack for identifying opportunities and cultivating relationships. Possesses solid understanding of market trends and sales strategies, combined with expertise in client engagement and negotiation. Capable of driving regional growth and fostering long-term business partnerships.
Overview
27
27
years of professional experience
Work History
Regional Business Operations Manager
WALKER-MILLER ENERGY SERVICES
Collinsville, IL
08.2020 - Current
- Responsible for operational leadership and developing long-term relationships with large utility customers
- Connecting and developing strategies with key c-suite business executives and stakeholders in an effort to actively seek new opportunities to grow business with the customer
- Liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions to meet customer needs
- Responsible for growth, overall operations and the successful management of productivity, quality control and safety measures as established and set for the Operations Team
- Leadership and development responsibility of over forty (40) team members based on core values-driven culture that encourages top performance with compassion
- Manage and grow program scope with existing clients and develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Serve as the lead point of contact for all customer account management matters by assisting with challenging client requests or issue escalations
- Forecast, deliver on and track key account metrics (e.g
- Quarterly results, annual forecasts, P&L)
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Negotiate contracts and close agreements to maximize profits
- Assist in identifying and responding to regional business development opportunity solicitations
- Successfully designed, implemented, and provided operational management of five (5) new regional programs and initiatives within 18 months
- Successfully grew the regional Walker-Miller portfolio of programmatic service offerings from a single program to twelve (12) offerings in less than three (3) years
Business Development Manager
DYNEGY (A Vistra Energy Company)
Collinsville, IL
10.2010 - 08.2020
- Responsible for the sales and marketing of deregulated electricity and ancillary services throughout the States of Illinois, Ohio, and Pennsylvania
- Daily execution of duties which include, but are not limited to: contract negotiation, new business development, account management, energy related advising and consultation, consumer education and advocacy, development and implementation of marketing initiatives, and public relations throughout assigned territory
- Targeted consumer market consists of large commercial & industrial customers, multi-facility organizations with a national presence (national chains), and public sector end users on the local, state, and federal level
- Consistently looked upon by peers and company leadership as the subject matter expert for government RFPs as a result of a high closing rate of these procurements in the States of Illinois, Ohio, and Pennsylvania
- Serve as the Primary Contact and Liaison between key internal stakeholders (C-Level Management, Legal, Customer Service, and Structured Transactions) and external customers to provide customized turn-key solutions, close transactions, and resolve issues
- 2019 Vistra Energy Diamond Club Winner for excellence in sales performance
- Increased Margin over Market in targeted segments by 40% vs
- 2015 through November of 2017
- Increased Megawatt Hours Sold in targeted segments by 38% vs
- 2015 through November of 2017
Pharmaceutical Sales Representative
JOHNSON & JOHNSON
St. Louis, MO
04.2005 - 04.2009
- Planning, leading, managing territory sales activity, operations, and administration within established budgetary objectives
- Customer base was comprised of the following specialties: Gastroenterology, Otolaryngology, Pulmonology, Cardiology, and Internal Medicine
- Consulted medical groups on applicable disease states and treatment in addition to costs associated with patient care
- (managed care)
- Received 2007 Region Business Director Award for outstanding sales performance
Zone Manager, Lincoln Mercury Division
FORD MOTOR COMPANY
Pittsburgh, PA/Overland Park, KS
01.2001 - 03.2005
- Responsible for the support of all Regional and National Initiatives thorough the following activities: Wholesaling/Allocation/Distribution – Generated over $220 Million in profit for the Ford Motor Company through the sale of Lincoln and Mercury product to assigned retailers
- Consistently met and exceeded all sales quotas that were assigned by corporate headquarters by: preparing for and conducting monthly Business planning meetings to discuss wholesale and retail sales activities; submitting Dealer wholesale numbers in a timely fashion; ensuring that dealers report retail deliveries promptly and accurately; developing and presenting monthly sales, stock and production rollouts for all dealerships; assuring the availability to each dealer is sufficient to achieve sales, share, and profit objectives; and assisting dealers with vehicle inventory management
- Retailers in assigned territory were the most profitable in the Pittsburgh Region at an average of $1.8 Million
- Assigned territory increased customer satisfaction score by 5% over prior year in 2003
Account Manager
AN ALLEGIS GROUP COMPANY
Cincinnati, OH/Houston, TX
05.1998 - 12.2000
- Responsible for marketing the company's information technology services, increasing corporate accounts and improving the quality of service provided to clients through managing the full life-cycle sales process to the tune of $3.5 Million in sales from qualifying requisitions, performing credit inquiries, negotiating service agreements and price quotes, to delivering services, tracking purchase orders/invoices, coordinating client services and assisting in consultant management
Education
Masters of Business Administration (MBA) - Strategic Management
The University of Pittsburgh, Katz Graduate School of Business
Pittsburgh, PABachelors of Science Degree - Marketing
Wilberforce University
Wilberforce, OH05.1998
Skills
- Project management
- Operations management
- Microsoft office proficient
- Staff management
- Effective communication
- Excellent oral and written communication
- Budgeting and forecasting
- Key account management
Affiliations
- Cuivre River Electric Cooperation Community Trust Board Member
- Delta Sigma Theta Sorority, Incorporated
- National Black MBA Association (NBMBAA)
- National Sales Network (NSN)
- National Association of Professional Women (NAPW)
- American Association of Blacks in Energy (AABE)
Timeline
Regional Business Operations Manager
WALKER-MILLER ENERGY SERVICES
08.2020 - Current
Business Development Manager
DYNEGY (A Vistra Energy Company)
10.2010 - 08.2020
Pharmaceutical Sales Representative
JOHNSON & JOHNSON
04.2005 - 04.2009
Zone Manager, Lincoln Mercury Division
FORD MOTOR COMPANY
01.2001 - 03.2005
Account Manager
AN ALLEGIS GROUP COMPANY
05.1998 - 12.2000
Masters of Business Administration (MBA) - Strategic Management
The University of Pittsburgh, Katz Graduate School of Business
Bachelors of Science Degree - Marketing
Wilberforce University