Tameisha White
Kansas City
Summary
Results-driven Customer Service and Administrative Professional with over 10 years in high-volume environments. Expertise in managing customer inquiries, safeguarding sensitive information, and ensuring accurate record-keeping. Recognized for professionalism and the ability to resolve complex issues efficiently.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
UMB Bank
Kansas City
07.2024 - 03.2026
- Assisted customers with banking inquiries, account maintenance, and transaction support to ensure positive customer experience.
- Resolved client concerns and escalated complex account issues to enhance service quality and customer satisfaction.
- Provided professional service while managing high call and request volumes
- Verified customer identity and protected confidential financial information
- Documented customer interactions and account updates in internal banking systems
Admin / Clerical
Neovia Logistics Services
Kansas City
02.2023 - 07.2024
- Maintained accurate records, managed efficient filing systems, and scheduled appointments to support operational flow.
- Provided administrative support across departments and handled sensitive documents
- Coordinate daily warehouse and driver schedules
- Communicated with drivers and internal teams via phone, email, and radio to coordinate operations.
- Use Microsoft Office (Excel, Outlook, Word, Teams)
- Tracked incoming and outgoing shipments using logistics software to ensure timely processing.
- Monitor and update inventory using computer systems
- Processed shipping paperwork including BOLs, yard checks, and damage reports to ensure compliance and accuracy.
- Scheduled live loads for truck drivers
- Work closely with team members to solve daily issues
Administrative Assistant / Receptionist
Kansas City Housing Authority
Kansas City
08.2021 - 02.2023
- Answered phones and greeted clients while maintaining smooth front office operations
- Managed emails and scheduled appointments to support clerical tasks efficiently
- Organized client files to streamline voucher processing and ensure documentation accuracy
Customer Service Manager
Spectrum Mobile
Kansas City
01.2015 - 08.2021
- Handled inbound calls, resolved customer concerns, and successfully retained client accounts
- Explained product features, processed adjustments, and ensured accurate transaction completion
- Maintained customer privacy while managing high call volume in call center
Warehouse Associate
Challenge Manufacturing
Kansas City
08.2012 - 01.2015
- Executed picking, packing, and machine operation for efficient shipping and receiving
- Operated forklifts to move materials safely within the warehouse.
- Loaded and unloaded shipments according to safety protocols.
- Organized inventory for efficient access and stock management.
Education
High School Diploma -
Hope Academy
Kansas City, MO05-2013
Skills
- Customer Service Excellence
- Call Center Operations
- Client Relationship Management
- Problem Resolution
- Administrative Coordination
- Calendar and Email Management
- Data management
- CRM Systems
- Microsoft Office Suite
- High-volume multitasking
- Remote Communication Tools
- Confidential Document Handling
Timeline
Customer Service Representative
UMB Bank
07.2024 - 03.2026
Admin / Clerical
Neovia Logistics Services
02.2023 - 07.2024
Administrative Assistant / Receptionist
Kansas City Housing Authority
08.2021 - 02.2023
Customer Service Manager
Spectrum Mobile
01.2015 - 08.2021
Warehouse Associate
Challenge Manufacturing
08.2012 - 01.2015
High School Diploma -
Hope Academy