TAMARA WILLIAMS
FLORISSANT
Summary
Highly motivated and dependable professional with over 15 years of experience in customer service, administrative operations, and medical collections. Proven ability to handle high-volume inbound and outbound calls, manage sensitive billing inquiries, and communicate effectively with patients and insurance companies. Strong organizational and multitasking skills developed through both corporate and self-employment experience. Recognized for professionalism, empathy, and commitment to delivering outstanding service in fast-paced environments.
Overview
18
18
years of professional experience
Work History
SELF EMPLOYED
SWEET RETREAT STL LLC
St. Louis
07.2023 - 05.2025
- Managed daily business operations, provided quality customer service, and handled administrative task including scheduling, ordering, and vendor communication.
- Developed and maintained customer relationships, ensuring satisfaction and repeat business.
- Oversaw financial records and inventory management.
ACCOUNT MANAGER
Consumer Collection Management Inc.
St Louis
07.2007 - 07.2023
- Managed inbound and outbound calls from patients regarding past-due medical balances, explained detailed billing information, and assisted with setting up customized payment arrangements, while maintaining empathy and professionalism.
- Communicated with insurance companies to verify coverage, resolve claim discrepancies, and ensure accurate account reconciliation. For patients with outstanding balances.
- Provided administrative and clerical support, including data entry, scheduling, record keeping, and document processing in fast-paced office environments.
Education
High School Diploma -
HAZELWOOD CENTRAL HIGH SCHOOL
Florissant, MO06-1993
Skills
- Customer relationship management
- Billing and collections
- Financial reconciliation
- Inventory management
- Vendor communication
- Customer service
Timeline
SELF EMPLOYED
SWEET RETREAT STL LLC
07.2023 - 05.2025
ACCOUNT MANAGER
Consumer Collection Management Inc.
07.2007 - 07.2023
High School Diploma -
HAZELWOOD CENTRAL HIGH SCHOOL
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