Tamara Steffens
St. Louis,MO
Summary
Life long learner who is self motivated, results oriented, with an eye for detail and a passion for people. I bring several years of expertise in the product management space and am successful at managing multiple priorities with a positive attitude.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. UX Designer
Centene
02.2023 - Current
- Led Design Sprints, workshops, requirements gathering/clarification meetings, and the company's first UX hackathon.
- Facilitated workshops to align business and product members on problem-solving strategies.
- Established and facilitated our first book club focusing on UX and design-related literature.
- Conducted Design Reviews to ensure alignment with project objectives and best practices.
- Fostered relationships with cross-functional teams, including members from clinical design teams, UX research, product management, and developers, in a remote environment.
- Conducted Process Mapping, Workflow Mapping, and Role-Based Journey Mapping to optimize project workflows.
- Spearheaded the creation and implementation of our first Heuristic Review utilizing the Laws of UX & the NNG Ten Heuristics, resulting in improved design quality.
- Coordinated testing of new processes with team members and stakeholders, gathering feedback and iterating for continuous improvement.
- Presented new design concepts to stakeholders through storytelling, effectively communicating both the vision as well as design concepts.
- Collaborated with and participated in research studies to inform design decisions across all of my initiatives.
- Mentored junior designers, providing guidance and support to enhance their skills and professional development.
- Collaborated with various product and development teams to address technical limitations, design changes, and next steps.
- Actively participated in ongoing learning initiatives and culture club activities.
- Collaborated on defining team processes and initiatives with a focus on enhancing user experience.
UX Designer (Contractor at Bayer)
Experis IT
06.2022 - 01.2023
- Created strong relationships with key decision makers.
- Conducted research to evaluate systems design and process efficiency.
- Worked closely with product teams to define and prioritize partner feature requests.
- Monitored emerging UX design trends and practices for useful techniques and cutting-edge developments suitable for integration into future projects.
- Ensured cohesive design quality across the data visualization platform, adhering to prescribed themes and functional choices.
- Participated in design review meetings to brainstorm new UX developments through collaborative thinking.
- Resolved UX obstacles through testing and iteration.
- Created UX designs for data visualization solutions in the CRM Salesforce application.
- Presented UX designs and solutions to senior staff, advocating for user-centric design decisions.
- Analyzed user feedback to influence future UX updates, easing user concerns and pain points.
- Collaborated with Product Managers and strategic business partners to create holistic UX vision and strategies.
- Communicated with product managers and business partners to translate project requirements and business objectives into polished user interfaces.
- Devised user flows, wireframes and mockups for designs based on proven methodologies, stakeholder requests and end-user feedback.
- Collaborated with teammates to deliver valuable features meeting business and customer needs.
Product Specialist Sr. (Contractor at Bayer)
Bradford & Galt
08.2020 - 06.2022
- Created & implement global training & support processes for two applications
- Participated in various UX discovery activities: User Interviews, blueprinting, card sorting, establishing OKRs
- Communicated all changes (fixes, updates, enhancements) to applicable users
- Reported & resolved defects in conjunction with dev team, users and business stakeholders
- Assisted in obtaining, finalizing & communicating requirements for new enhancements
- Created user communications for both applications
- Performed testing as new functionality is introduced (includes UAT, Regression and Unit Testing)
- Routinely interacted and collaborated with global regions, departments and personnel
- Provided ongoing operational and technical support
Business Analyst II
BJC Healthcare
09.2019 - 07.2020
- Documented and defined business requirements for various business, IT or clinical related projects.
- Created business cases to include items such as the requirements, associated costs & key stakeholders involved.
- Assisted in the development and implementation of new IT processes
- Produced high level budget estimates for projects, based on technical consult requests for any time and materials costs associated with the projects.
- Collaborated with the legal and sourcing department as well as the vendor & stakeholder to have BAAs, NDAs, MSAs and various other contracts finalized.
Product Specialist (Contractor at Bayer)
Bradford And Galt
09.2018 - 09.2019
- Provided ongoing operational support for our product, as well as any training needed on new functionality
- Created a user manual for the product to assist in this effort
- Communicated system changes to applicable users and stakeholders
- Worked with our IT team performing continuous testing to resolve any defects and communicated resolutions to stakeholders
- Implemented changes & migrated them between environments
- Obtained, finalized & communicated requirements for new enhancements.
Product Specialist
SSM
07.2017 - 09.2018
- Assisted with the launch of our database tool; including training for employees in all of our regions
- Created a user manual
- Communicated & trained all regions on any new enhancements, defects and changes
- Worked with IT to resolve outstanding issues/defects
- Created reports to assist in monitoring trends
- Continuous testing performed (includes UAT, Regression Testing, Unit Testing)
- Obtained, finalized & communicated requirements for new enhancements
- Worked closely with leadership on goals, priorities and objectives to ensure continuous improvement that provided maximum utilization of system capabilities in meeting our technician's needs.
Test Engineer Sr/Test Engineer, Test Engineer Sr
Enterprise Holdings
01.2013 - 07.2017
- Tested the ServiceNow platform while documenting, tracking and reporting on defects; worked with engineers to correct any issues; regression and system tested the entire platform for releases and various projects
- Implemented and reported on Testing Metrics
- Recommended changes that enhance the quality of the product
- Worked closely with the BA and/or Engineer to gather requirements needed for all test plans
- Created and implemented Testing Standards as well as a training plan
- Trained other employees on testing.
Product Administrator
Enterprise Holdings
10.2010 - 01.2013
- Documentation of team processes; Validated system data; Introduced process improvements; provided new employee training
- Assisted with UAT as well as Unit testing for new system functionality; Provided feedback to Software Engineers in the design phase, on any new system functionality
- Worked with our insurance account managers to implement changes in our system
- Aided Product Managers and/or Software Engineers on troubleshooting issues that arose in the system; Provided Product Support to field users, department and team members.
Benefits Coordinator /Benefits Supervisor
Enterprise Holdings
10.2004 - 10.2010
- Assisted QA team in obtaining, setting up and executing test scenarios/plans for various projects, including annual enrollment for over 35, 000 employees in various countries
- Created project work plans to successfully keep every area of department on track for various projects
- Built and maintained working relationships between business and IT personnel
- Gathered and communicated business requirements to IT; Performed detailed review of benefits materials and employee communications.
Education
Bachelor of Science - Business Administration, Management & Org Behavior
University of Missouri - St Louis
St Louis, MOSkills
- Design Thinking
- Workshop Facilitation
- Creative Problem Solving
- Persona Development
- Analytical Skills
- Relationship Building
Certification
- UX Design Foundations, Uxcel - October 2022
- Design Principles for Effective Dashboard Design, Udemy - September 2022
- User Experience, Interaction Design Foundation - November 2022
- Conducting Usability Testing, Interaction Design Foundation - In Progress
- Data Driven Design: Quantitative Research for UX, Interaction Design Foundation - In Progress
- User Research: Methods and Best Practices, Interaction Design Foundation - In Progress
- The Brain and Technology: Brain Science in Interface Design, Interaction Design Foundation - In Progress
Timeline
Sr. UX Designer
Centene
02.2023 - Current
UX Designer (Contractor at Bayer)
Experis IT
06.2022 - 01.2023
Product Specialist Sr. (Contractor at Bayer)
Bradford & Galt
08.2020 - 06.2022
Business Analyst II
BJC Healthcare
09.2019 - 07.2020
Product Specialist (Contractor at Bayer)
Bradford And Galt
09.2018 - 09.2019
Product Specialist
SSM
07.2017 - 09.2018
Test Engineer Sr/Test Engineer, Test Engineer Sr
Enterprise Holdings
01.2013 - 07.2017
Product Administrator
Enterprise Holdings
10.2010 - 01.2013
Benefits Coordinator /Benefits Supervisor
Enterprise Holdings
10.2004 - 10.2010
Bachelor of Science - Business Administration, Management & Org Behavior
University of Missouri - St Louis
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