TAMARA BALES
Saint Ann
Summary
Professional administrative support professional with proven track record of optimizing office functions and supporting leadership teams. Adept at managing tasks, coordinating schedules, and improving office efficiency. Known for collaborative spirit and commitment to achieving results, while being adaptable to changing priorities. Strong organizational and multitasking abilities respected by peers and supervisors.
Overview
11
11
years of professional experience
Work History
Lead Administrative Support Assistant
Department of Social Services Children's Division
07.2024 - Current
- Assisted in budget management by tracking expenses, processing invoices, and reconciling accounts regularly.
- Conducted thorough research to support decision-making processes for executives and managers.
- Collaborated with Human Resources to onboard new employees, including scheduling interviews, preparing orientation materials, and organizing training sessions.
- Managed multiple calendars and schedules for executives, ensuring timely attendance at meetings and events.
- Maintained a well-organized filing system, ensuring easy access to important documents.
- Streamlined office processes by implementing efficient organizational systems and practices.
Billing Specialist
Central States Water Resources
05.2022 - 11.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
Customer Service Representative/Water Conservation
Avra Water
03.2014 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Arts - Early Childhood Education
Pima Community College
Tucson, AZHigh School Diploma -
Marana High School
Marana, AZ05-2000
Skills
- Organizational leadership
- Workload prioritization
- File organization
- Office administration
- Employee supervision
- Records management
Timeline
Lead Administrative Support Assistant
Department of Social Services Children's Division
07.2024 - Current
Billing Specialist
Central States Water Resources
05.2022 - 11.2024
Customer Service Representative/Water Conservation
Avra Water
03.2014 - 04.2022
Associate of Arts - Early Childhood Education
Pima Community College
High School Diploma -
Marana High School
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