Talia Gresham
St.Louis
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting.ready to begin a new challenge with successful team.
Overview
9
9
years of professional experience
Work History
Healthcare Aide
Home care assistance
St.charles, MO
10.2017 - Current
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
- Assisted patients by answering questions and offering help with health system coordination, patient rights and privacy of personal information.
Patient Care Assistant
Mercy Hospital & Medical Center
St.louis, MO
07.2019 - 12.2019
- Delivered basic direct patient care, including checking and monitoring vital signs, assisting with personal care and grooming, changing dressings, organizing room and transporting patient.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Documented patient intake and dietary requirements and assisted with feeding.
Customer Service Sales Representative
Verizon
O’Fallon , MO
07.2017 - 08.2019
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Produced and distributed primary sales paperwork incorporating supplier inputs and related sales documentation.
- Boosted sales by providing effective administrative support to the sales team.
Education
High School Diploma -
Fort Zumwalt North High School
O’fallon, MO4 2016
Associate of Applied Science -
Saint Louis College of Health Careers
Saint Louis 08.2025
Skills
- Community activities
- Client safety and first aid
- Compassionate client care
- Behavior redirection
- Quality control
- Inbound and outbound calling
- Call center experience
- Courteous demeanor
- Customer relations
Education and Training
true
Timeline
Patient Care Assistant
Mercy Hospital & Medical Center
07.2019 - 12.2019
Healthcare Aide
Home care assistance
10.2017 - Current
Customer Service Sales Representative
Verizon
07.2017 - 08.2019
High School Diploma -
Fort Zumwalt North High School
Associate of Applied Science -
Saint Louis College of Health Careers