Taejona Harris
St Louis,MO
Summary
Dynamic Support Specialist with a proven track record at Adapt Compass Health Network, excelling in client care and emotional intelligence. Achieved a 100% success rate in care plan completion while fostering trust and collaboration within multidisciplinary teams. Proficient in Microsoft Office and dedicated to enhancing client well-being through compassionate support and effective communication.
Overview
11
11
years of professional experience
Work History
Support Specialist
Adapt Compass Health Network
03.2023 - 06.2025
- Aid client with basic ADL support and ambulatory assistance
- Prepare and submit patient progress notes for other team members with zero incidents reported
- Respond to the physical, emotional, and developmental needs of the client with a caring attitude that aided in blinding trust
- Ensure the clients completed 85% of their care plan within 5 weeks ( 1 week ahead of schedule)
- Engage clients in meaningful activities such as reading, puzzles, craft, or outings to promote mental stimulation
- Provide companionship and emotional support
- Documented daily observations including changes in behavior or health conditions
- Offer encouragement to alleviate feelings of loneliness or isolation
- Respond quickly during emergencies such as falls or sudden illness by providing first aid assistance while waiting for medical help
- Maintain confidentiality regarding sensitive personal information about clients at all times
- Collaborate with other team members in a team environment to provide comprehensive care for clients
- Maintain accurate records of daily activities, medications administered, and changes in health status
- Engage in active listening during conversations with clients,showing empathy and understanding
- Provide one on one support to individuals with mental health challenges, offering empathy, understanding, and encouragement
- Facilitate group therapy sessions focused on coping skills, stress management, and building healthy relationships
- Collaborate with a multidisciplinary team to develop personalized treatment plans for clients based on their unique needs and goals
- Assist in crisis intervention situations by providing emotional aid and connecting individuals to emergency services when necessary
- Maintain accurate documentation of clients interactions, progress notes and treatment outcomes in compliance with confidentiality guidelines
- Participate in regular supervision meetings to discuss client cases, share insights, and receive guidance from senior staff members
- Attend professional development workshops and training to enhance knowledge of mental health disorders and evidence based interventions
- Encourage clients in developing independent living skills such as budgeting, time management, meal planning, and self care routine
Operations Coordinator
U.S. Bank
03.2014 - 01.2023
- Coordinate and oversee day to day banking operations such as account maintenance, transactions and branch support.
- Maintain accurate records, reports and documentation in compliance with banking regulations and internal policies.
- Financial and data reporting such as tracking performance metrics such as transaction volume, service quality and compliance indicators.
- Team coordination and communication serving as a liaison between operations, IT, compliance and customer service teams.
- Customer Service & Issue Resolution
- Assist in resolving escalated client issues related to account operations or transaction discrepancies.
- Aid staff with complex operational questions or problem-solving
Caregiver
Breakthrough Healthcare
07.2017 - 12.2020
- Maintained patient progress notes for the family and care team with zero incidents and a 100% satisfaction rating
- Offered friendly and professional companionship including social activities 6-10 times per month
- Upheld the household, cleaning, laundry, and meal preparation, ensuing patients followed their nutrition plan with 85% success rate
- Build a trusting relationship with patients family
- Assist with moving patients in and out of bed and bathing using wheelchair, walker, gait belt and hoyer lift
- Helped clients take prescribed medication
- Implemented fall prevention strategies by removing hazards from the environment
- Assisted with physical therapy exercises as directed by healthcare professionals
- Responded quickly during emergencies such as falls or sudden illness by providing first aid assistance while waiting for medical help
- Notified appropriate authorities in cases of suspected abuse or neglect according to establish protocols
- Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
- Managed medical equipment such as oxygen tanks, walkers, and wheelchairs to ensure they were in good working condition
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
- Created personalized care plans for each client based on their individual needs and preferences
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Education
High School Diploma -
McCluer Senior High School
St Louis, MO02.2012
Skills
- Team collaborating
- Critical thinking
- Microsoft Office
- Typing
- Data entry
- Leadership
- Emotional intelligence
- Team development
- Customer service
- Customer Support
- Communication skills
- Organizational skills
Timeline
Support Specialist
Adapt Compass Health Network
03.2023 - 06.2025
Caregiver
Breakthrough Healthcare
07.2017 - 12.2020
Operations Coordinator
U.S. Bank
03.2014 - 01.2023
High School Diploma -
McCluer Senior High School
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