Tabitha Hafley
O'Fallon
Summary
Experienced with providing excellent customer service and managing front desk operations. Utilizes strong communication skills and organized approach to ensure efficient and welcoming environment for clients. Track record of effectively handling scheduling and administrative tasks.
Results-driven hospitality professional with strong track record in providing exceptional client services in salon setting. Known for creating welcoming environment and efficiently managing scheduling and appointments. Focused on team collaboration and achieving high client satisfaction, with flexible approach to meet changing needs.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Stylist Associate
Papillon Hair Designs
10.2022 - 02.2024
- Expanded clientele base by actively promoting referral programs and utilizing social media platforms for outreach.
- Provided outstanding customer service, addressing concerns promptly and professionally to ensure a positive experience.
- Increased client retention through exceptional communication and relationship-building skills.
- Managed appointments effectively by scheduling client consultations during peak periods or off-peak hours as needed.
- Developed loyal repeat clientele by establishing trust through expert knowledge of product offerings and personalized attention.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Store Manager
Eddie Bauer Clothing Retail
03.2021 - 12.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Co Manager
Eddie Bauer
12.2016 - 03.2020
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Stylist
Self
10.2010 - 03.2020
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Determined appropriate hair treatments based on conditions and textures.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
Education
High School Diploma -
Raytown South
Raytown, MO05-1992
Skills
- Client consultation
- Creative vision
- Fashion knowledge
- Styling techniques
- Branding
- Social media promotion
- Color theory
- Quick learner
- Detail-orientated
- Advanced communication skills
- Highly motivated self-starter
- Relationship building and management
- Outstanding client retention
- Appointment scheduling
Certification
- Cosmetology License - South Carolina Board of Cosmetology.
Timeline
Stylist Associate
Papillon Hair Designs
10.2022 - 02.2024
Store Manager
Eddie Bauer Clothing Retail
03.2021 - 12.2021
Co Manager
Eddie Bauer
12.2016 - 03.2020
Stylist
Self
10.2010 - 03.2020
High School Diploma -
Raytown South
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