Tabitha Hadlow
Verona
Summary
Dynamic Sr. Claims Representative at American National Insurance Company with expertise in claims processing and effective communication. Proven track record in overseeing the STP process, enhancing customer satisfaction, and resolving claims efficiently. Holds Texas and Florida adjuster licenses, demonstrating strong regulatory compliance and analytical skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Claims Representative
American National Insurance Company
Springfield
09.2023 - Current
- Claims Rep for Real Page
- Oversee STP process: Since joining RealPage, I have played a key role in overseeing the STP process, working closely with leadership for both ANPAC and Enservio to ensure we are meeting customer needs, addressing system-related issues, and handling claims quickly and efficiently.
Customer Service Representative
American National Insurance
Springfield
08.2020 - 09.2023
- Customer service rep, billing.
- Answered customer inquiries via phone & email correspondence.
- Conducted regular follow-up calls with agents for billing change requests.
Food Service Director
Aramark
Jonesboro
07.2017 - 05.2020
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consulted with marketing to revise presentation and sales approaches.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Oversee department profit, loss and budgeting.
- Control and monitor inventory
- Oversee Salesforce to ensure compliance in various tools. {LST, Waste, Safety Briefs, Safety Investigations, Safety Observations, Q.A.'s.}
- Monitor labor reporting and employee time cards.
- Run end of week/ month financial reports
- Oversee caterings
- Oversee Invoicing; AP, AR
- Oversee work orders
- Oversee claims reporting
- Maintain effective client and customer rapport
- Manage average of 100 employees and 11 locations
Food Service Director
Aramark
Newport
06.2015 - 06.2017
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consulted with marketing to revise presentation and sales approaches.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Oversee department profit, loss and budgeting.
- Control and monitor inventory
- Oversee Salesforce to ensure compliance in various tools. {LST, Waste, Safety Briefs, Safety Investigations, Safety Observations, Q.A.'s.}
- Monitor labor reporting and employee time cards.
- Run end of week/ month financial reports
- Oversee caterings
- Oversee Invoicing; AP, AR
- Oversee work orders
- Oversee claims reporting
- Maintain effective client and customer rapport
- Manage average of 20 employees and 2 locations
Food Service Manager
Sodexo
Aurora
07.2014 - 06.2015
- Overseen employee placement and scheduling
- Placed vendor orders
- Controlled inventory
- Maintained food quality by reviewing deliveries, overseeing production and monitoring food safety.
- Manage average of 10 employees
Food Service Manager
Aramark
Aurora
07.2012 - 06.2014
- Overseen employee placement and scheduling
- Placed vendor orders
- Controlled inventory
- Maintained food quality by reviewing deliveries, overseeing production and monitoring food safety
- Completed various tools for all 4 schools within the PC {LST, waste tracker, Q.A's, }
- Assisted with payroll
- Manage average of 10 employees
Skills
- Claims processing
- Data analysis
- Regulatory compliance
- Customer service
- Texas adjuster license
- Florida adjuster license
- Effective communication
- Time management
- Claims investigation
- Claims resolution
- Settlement negotiation
- Coverage verification
- Microsoft office
Affiliations
- Vice President for hometown Athletic Booster Club for 3 years, member for 4 years
- Awana Leader for church organization 4+ years
- PTO member for Elementary school 4+ years
- VBS Leader for 4+ years
Accomplishments
- Ring of Stars Recipient for Aramark 2018 - Aramark's Ring of Stars is a program that recognizes and rewards outstanding employees who consistently demonstrate excellence in living the company's core values and delivering exceptional service. Winners are selected from a pool of nominees and are celebrated for their dedication, passion, and positive impact on the company and the communities they serve. The program includes a special trip where winners and their guests are honored by Aramark's executive leadership team.
- Food Service Director of the Year - 2019 Aramark
Certification
- Texas Adjuster license
- Florida Adjuster license
References
References available upon request.
Timeline
Sr. Claims Representative
American National Insurance Company
09.2023 - Current
Customer Service Representative
American National Insurance
08.2020 - 09.2023
Food Service Director
Aramark
07.2017 - 05.2020
Food Service Director
Aramark
06.2015 - 06.2017
Food Service Manager
Sodexo
07.2014 - 06.2015
Food Service Manager
Aramark
07.2012 - 06.2014