TABITHA BOYD
St Louis
Summary
Dynamic healthcare professional with extensive experience in pharmacy operations and business management. Proven track record at Cigna in enhancing compliance and reducing financial losses. Skilled in patient financial counseling and team development, leveraging process improvement to optimize workflows and elevate service quality. Committed to delivering exceptional results and fostering client relationships.
Overview
12
12
years of professional experience
Work History
Owner / Stylist
Self-Employed
St. Louis
01.2024 - Current
- Founded and managed a thriving hair care business specializing in loc services, color applications, and client wellness education.
- Oversee all aspects of operations including scheduling, marketing, financial management, and customer relations.
- Built and maintained a loyal client base by delivering personalized service, quality results, and long-term retention strategies.
- Apply business management and process improvement skills transferable to healthcare administration roles.
Pharmacy Auditor
Cigna / Express Scripts
St. Louis
01.2021 - 01.2023
- Conducted audits of pharmacy claims to ensure compliance with insurance, state, and federal guidelines, reducing financial losses.
- Partnered with providers and third-party carriers to resolve precertification, billing, and coverage disputes.
- Analyzed audit data and generated compliance reports to improve accuracy, efficiency, and financial accountability.
- Collaborated with leadership to update processes, improving audit effectiveness across multiple teams.
Pharmacy Technician II
Mercy Hospital
St. Louis
01.2019 - 01.2021
- Supported pharmacists in medication distribution, workflow coordination, and inventory management.
- Promoted within 8 months to the Surgery Center team, preparing and delivering medications for surgical and anesthesia staff.
- Trained and mentored new technicians; recognized with 'Exceeds Expectations' performance rating.
Pharmacy Technician
Children's Hospital
St. Louis
01.2018 - 01.2019
- Assisted in preparing and dispensing medications; gained proficiency in sterile and non-sterile compounding.
- Managed workflow using automated systems for patient records, inventory, and compliance documentation.
- Supported providers and patients by ensuring accurate and timely medication distribution.
Adjunct Instructor - Pharmacy
Vatterott College
St. Louis
01.2017 - 01.2018
- Designed and taught coursework for aspiring pharmacy technicians, ensuring student readiness for healthcare careers.
- Mentored students through instruction, tutoring, and career guidance.
- Introduced new teaching strategies that improved student engagement and success.
Front End Lead
Omnicare Pharmacy
Florissant
01.2014 - 01.2017
- Supervised 50+ employees across Customer Service, Data Entry, and Triage departments.
- Implemented process improvements that reduced patient wait times by 20% and improved satisfaction scores.
- Created training manuals adopted regionally, standardizing procedures and enhancing compliance.
- Managed payroll, scheduling, and productivity reporting while consistently meeting department goals.
Education
Bachelor of Arts - Psychology
University of Missouri
St. Louis05-2025
Skills
- Patient financial counseling and insurance navigation
- Precertification and prior authorization
- Supervisory management and team development
- Healthcare compliance and audit reporting
- Revenue cycle and claims resolution
- Business operations and management
- Process improvement and workflow optimization
- Microsoft Office Suite proficiency
- Data reporting and productivity analysis
Timeline
Owner / Stylist
Self-Employed
01.2024 - Current
Pharmacy Auditor
Cigna / Express Scripts
01.2021 - 01.2023
Pharmacy Technician II
Mercy Hospital
01.2019 - 01.2021
Pharmacy Technician
Children's Hospital
01.2018 - 01.2019
Adjunct Instructor - Pharmacy
Vatterott College
01.2017 - 01.2018
Front End Lead
Omnicare Pharmacy
01.2014 - 01.2017
Bachelor of Arts - Psychology
University of Missouri