Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Tabbatha West

St. Louis

Summary

Customer service professional with proven expertise in managing high-volume calls and achieving exceptional customer satisfaction ratings. Consistently meets key performance indicators in dynamic environments. Skilled in facilitating effective communication across departments to ensure timely service delivery.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Customer Care Representative

MTM
St. Louis
11.2024 - Current
  • Achieved high customer satisfaction ratings by effectively arranging transportation trips.
  • Coordinated transportation for medicaid and medicare members to ensure timely access to medical appointments.
  • Met key performance indicators by consistently focusing on objectives.

Switchboard Operator

Advocate Aurora Health
Elgin
12.2023 - 10.2024
  • Managed incoming calls to ensure efficient communication across departments.
  • Operated multi-line phone systems to connect patients with healthcare providers.
  • Answered emergency calls and efficiently routed them to patient rooms and medical staff.
  • Provided accurate information regarding services and facility locations to callers.

Call Center Agent

Haill 911
Algonquin
03.2022 - 09.2024
  • Managed high-volume incoming calls with professionalism and clarity.
  • Assisted callers in emergency situations by providing accurate information.
  • Documented call details using call management software for tracking purposes.
  • Coordinated roof inspection appointments for customers affected by storm damage

Customer Service Representative (CSR)

ServiCom, LLC
Rockford
10.2016 - 10.2017
  • Assisted customers with inquiries and resolved cable service issues for Comcast. Troubleshot internet and phone equipment to ensure optimal performance. Scheduled appointments to facilitate timely service resolutions.
  • Assisted customers with inquiries and resolved issues effectively.
  • Managed customer accounts and updated information accurately.
  • Processed orders and handled returns in a timely manner.

Education

High School Diploma -

Guilford High School
Rockford, IL
05-2016

Skills

  • Call center operations
  • Customer support
  • Healthcare communication
  • Healthcare terminology
  • Multi-line phone systems
  • Troubleshooting skills
  • Basic math and data entry
  • Service excellence
  • Time management strategies
  • Office proficiency
  • Sanitation practices
  • Communication skills
  • English proficiency

Certification

  • CPR Certification
  • AED Certification
  • Food Handler Certification

Personal Information

Authorized To Work: US

Timeline

Customer Care Representative

MTM
11.2024 - Current

Switchboard Operator

Advocate Aurora Health
12.2023 - 10.2024

Call Center Agent

Haill 911
03.2022 - 09.2024

Customer Service Representative (CSR)

ServiCom, LLC
10.2016 - 10.2017

High School Diploma -

Guilford High School
Tabbatha West