Sydney Smith
Benton
Summary
A dedicated Neuropsych Technician with a proven track record at Saint Francis Medical Center, excelling in patient rapport and delivering compassionate care. Skilled in administering cognitive assessments and ensuring patient confidentiality. Recognized for attention to detail and exceptional customer service, enhancing patient satisfaction and clinic reputation through effective communication and workload management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Neuropsych Technician
Saint Francis Medical Center
04.2022 - Current
- Developed strong rapport with patients, creating a trusting environment that facilitated open communication about personal challenges and achievements.
- Enhanced clinic reputation by maintaining a high standard of professionalism and ethical practice in all interactions with patients, families, and colleagues.
- Increased patient satisfaction by delivering compassionate, evidence-based care tailored to each individual''s needs.
- Administered standardized cognitive testing instruments accurately while maintaining a comfortable environment for patients during assessments.
- Attended educational programs, in-service training or workshops to remain current in methods and techniques.
- Facilitated liaisons with other health care programs to coordinate services.
- Prepared reports using data from psychological or neuropsychological tests, direct observations and interviews.
- Conducted thorough chart reviews ensuring accurate understanding of patient history and current concerns.
- Prepared testing packets to be mailed to patients and their families.
- Triaging patient phone calls and concerns.
Patient Access Specialist
Saint Francis Medical Center
01.2019 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
Education
High School Diploma -
Thomas W Kelly
Benton, MO05-2013
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Workload management
- Autism spectrum evaluation
- Adaptability and flexibility
Certification
ADOS-2 Clinical Training
Timeline
Neuropsych Technician
Saint Francis Medical Center
04.2022 - Current
Patient Access Specialist
Saint Francis Medical Center
01.2019 - Current
High School Diploma -
Thomas W Kelly
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