Sydney Lorenz

• Greet clients and patients in a professional, compassionate manner, creating a welcoming clinic environment

• Schedule, confirm, and manage daily appointments using veterinary practice management software, optimizing clinic workflow

• Answer high-volume phone calls and emails, providing accurate information on services, procedures, and general pet care.

• Maintain and update patient records, ensuring accuracy and confidentiality of medical and client information.

• Process invoices, collect payments, and handle financial transactions, including insurance claims and billing inquiries.

Assisted in restraining pets for medical examinations and treatments. Provided support to veterinary staff during procedures. Maintained a calm environment for animals during care.

Administered prescribed medications to pets under care to ensure their health and recovery.

• Coordinate communication between veterinarians, technicians, and pet owners to ensure efficient patient care.

• Triage incoming cases by gathering relevant information and prioritizing urgent or emergency situations.

• Assist in managing front desk operations during busy periods, balancing multiple tasks with attention to detail.

• Provide emotional support and clear communication to clients during stressful situations, including emergencies and end-of-life care.

• Monitor waiting area to ensure safety and comfort for pets and clients, addressing behavioral concerns when necessary.

• Train and mentor new front desk staff on clinic procedures and software systems

• Provide daily care for boarding and daycare animals, including feeding, watering, administering medications (as directed), and monitoring overall health and behavior.

• Clean and sanitize kennels, cages, play areas, and common spaces to maintain a safe, hygienic environment and prevent the spread of illness.

Executed thorough scrubbing and deep cleaning of all clinic areas as required and monthly.

• Supervise group play sessions, ensuring safe socialization and intervening when necessary to prevent conflicts or injuries.

• Monitor animals for signs of stress, illness, or behavioral concerns and promptly report observations to veterinary staff.

• Follow individualized care instructions for each pet, including dietary needs, exercise routines, and medical requirements.

• Assist with intake and discharge of boarding/daycare pets, confirming care instructions and communicating updates with pet owners.

• Maintain accurate records of feeding schedules, medications, and daily activities.

• Support veterinary staff with basic non-clinical tasks, such as restraining animals or preparing supplies when needed.

• Launder bedding, towels, and other materials to ensure cleanliness and comfort for all animals.

• Ensure all animals have adequate exercise, enrichment, and attention throughout their stay.