Suzanne Newsham
Saint Charles
Summary
Seasoned & Innovative Instructional Designer with experience in creating engaging, effective learning materials and curricula. Known for leveraging multimedia technology, educational software, and collaboration tools to design comprehensive training programs. Strengths include problem-solving abilities, creativity in lesson planning and a strong understanding of adult learning principles. Consistently contribute to positive learner outcomes and improved team performance through strategic instructional solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Facilitator II
Spectrum Community Solutions
Saint Louis
04.2024 - Current
- Developed instructional materials and activities to align with established learning objectives.
- Conducted orientation sessions for new hires to introduce them to the company's policies and procedures.
- Developed and delivered training programs to improve employees' skills in customer service and communication.
- Monitored employee progress through assessments and surveys.
- Adapted instruction methods based on participant feedback and engagement levels.
- Provided timely follow-up after each session with participants, stakeholders, and other parties involved.
- Monitored progress throughout the course ensuring objectives were being achieved.
- Assessed participant learning needs in order to tailor sessions accordingly.
Online and Traditional English Composition and Psychology Instructor
St. Charles Community College
St Charles
08.2009 - Current
- Developed training modules for instructors on how to effectively deliver newly developed curricula.
- Compiled reports on student performance, which were used for tracking overall program success rates.
- Conducted regular reviews of course material to ensure the accuracy and relevance of the content taught.
- Evaluated student work against established criteria for quality assurance purposes.
- Developed and improved curricula, course formats and lesson presentations for diverse topics.
Curriculum Developer/Instructional Designer
Health Net Federal Services LLC
04.2021 - 06.2022
- Designed and facilitated custom sessions/activities for internal teams and projects.
- Facilitation experience (virtual delivery) for different learning styles and groups.
- Worked on small to large requiring proposal writing, stakeholder alignment, learning design work, and internal communications.
- Developed training modules for instructors on how to effectively deliver newly developed curricula.
- Developed creative learning solutions through a partnership with the team and clients.
- Ability to create physical and digital materials to support learning experiences.
- Expert knowledge of adult learning theory.
- Scheduled and lead project meetings.
- Developed design plans and content outlines.
Instructional Designer
Optum
05.2019 - 05.2021
- Designed and facilitated assessment sessions for internal employees and teams.
- Created and facilitated a leadership program for regional and international supervisors and management, in coordination with the corporate parent company.
- Develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works, and create supervisor orientation guides.
- Maintained and created project-related writing standards.
- Documented procedures for creating and maintaining course materials within an LMS platform.
- Evaluated existing training programs for effectiveness and made recommendations for improvement.
Education
Master of Science - MS - Instructional Design & Technology
Walden University
08-2025
Post-Baccalaureate Diploma - Instructional Design
Walden University
05-2022
Master of Fine Arts (M.F.A.) - Writing, General
Lindenwood University
08-2009
Skills
- Instructional design
- Curriculum development
- Learning management systems
- E-Learning
- ADDIE
- Information collection
- Teamwork and collaboration
- Facilitation Skills
Certification
Postbaccalaureate Certificate in Instructional Design
Timeline
Facilitator II
Spectrum Community Solutions
04.2024 - Current
Curriculum Developer/Instructional Designer
Health Net Federal Services LLC
04.2021 - 06.2022
Instructional Designer
Optum
05.2019 - 05.2021
Online and Traditional English Composition and Psychology Instructor
St. Charles Community College
08.2009 - Current
Master of Science - MS - Instructional Design & Technology
Walden University
Post-Baccalaureate Diploma - Instructional Design
Walden University
Master of Fine Arts (M.F.A.) - Writing, General
Lindenwood University
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