Suzanne Hiller
O'Fallon
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
19
19
years of professional experience
2001
2001
years of post-secondary education
Work History
Food and consumables Team Lead
Walmart
Chesterfield
2023.07 - Current
- Supervised daily operations and ensured team adherence to company policies.
- Trained new employees on store procedures and customer service standards.
- Coordinated inventory management and restocking processes for the sales floor.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Resolved customer inquiries and complaints with effective communication skills.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
Store Manager
Sally Beauty
Pahrump
2016.10 - 2019.07
- Managed daily store operations and ensured efficient workflow.
- Trained and supervised staff to deliver excellent customer service.
- Implemented inventory management practices to maintain stock levels.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
Part Owner
HeathCo distribute
Pahrump
2009.08 - 2019.07
- Managed daily operations for distribution and logistics at HeathCo.
- Oversaw inventory management and ensured stock accuracy in warehouse.
- Coordinated with suppliers to streamline product delivery processes.
- Implemented quality control measures for product inspections.
- Maintained compliance with industry regulations and standards in all operations.
- Negotiated contracts with suppliers while ensuring competitive pricing structures.
- Collaborated with other owners, customers, vendors, and stakeholders to meet organizational objectives.
- Oversaw daily operations of the business including accounting, payroll, sales, customer service, and human resources management.
Cosmetologist
Great Clips
Murrieta
2006.12 - 2009.06
- Consulted with clients to determine their hairstyling preferences and needs.
- Performed haircuts, trims, and styles according to client specifications.
- Maintained cleanliness of salon equipment and tools.
Education
Cosmetology - Cosmetology
Oceanside College of Beauty
Oceanside, CA 2004.01 - 2004.10
RN - Registered Nurse
Maric College of Medical Careers
San Diego, CA 1998.05 - 2000.05
San Dieguito High School
Encinitas, CASkills
- Inventory management
- Customer service
- Team leadership
- Merchandising strategies
- Conflict resolution
- Project management
Timeline
Food and consumables Team Lead
Walmart
2023.07 - Current
Store Manager
Sally Beauty
2016.10 - 2019.07
Part Owner
HeathCo distribute
2009.08 - 2019.07
Cosmetologist
Great Clips
2006.12 - 2009.06
Cosmetology - Cosmetology
Oceanside College of Beauty
2004.01 - 2004.10
RN - Registered Nurse
Maric College of Medical Careers
1998.05 - 2000.05
San Dieguito High School