Suzanne Egan
Frontenac
Summary
Self-motivated business owner with over 15 years of hospitality industry and customer service experience. Adept multi-tasker and meticulous planner committed to highest quality and service standards. Articulate, intuitive, talented at building customer relationships and identifying needs. Effective at time management, working independently and collaboratively in demanding settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner
BREAD & BUTTER CATERING, LLC
St. Louis
05.2008 - Current
- Established and grew small business from ground-up by successfully selling services, consistently exceeding expectations, and nurturing strong client relationships
- Repeat business rate of 100% among customer base
- Collaborate with clients to identify needs and tailor catering packages for private, corporate, and institutional groups of up to 200 people
- Manage multiple clients and priorities within tight timeframes
- Train and manage staff of up to 12 people to provide outstanding service in fast-paced, high-stress settings
- Successfully utilize telephone, email, and in-person communication to pursue sales, plan events, and follow-up with prospective and established customers
Catering Manager & Lunch Director
CENTRAL CHRISTIAN SCHOOL
St. Louis
06.2005 - 05.2008
- Managed budget, purchasing, kitchen operations, staffing, logistics and food service for 800-plus meals per week
- Designed menu, service, and marketing strategies that increased lunch program sales by 200 percent in two years
- Initiated processes to streamline operations and increase efficiency
- Organized and executed in-house catered events of up to 400 people
- Contributed to admissions goals by creating innovative menus that distinguished school from competition
Education
Bachelor of Arts - Mass Communications
University of Denver
Denver, COSkills
- Organization & management
- Detail focused
- Self-motivated & diligent
- Excellent written & verbal communication
- Customer & team collaboration
- Creative problem solving
- Typing: 70WPM
Certification
Certified ServSafe Manager
Timeline
Owner
BREAD & BUTTER CATERING, LLC
05.2008 - Current
Catering Manager & Lunch Director
CENTRAL CHRISTIAN SCHOOL
06.2005 - 05.2008
Bachelor of Arts - Mass Communications
University of Denver
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