Suzanne DePriest
Monett
Summary
Methodical director with several years of comprehensive experience overseeing daily operations of company or organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.
Overview
18
18
years of professional experience
Work History
Director of Service Coordination
Lawrence County Board
Aurora
01.2018 - Current
- Job Summary: Led multi-disciplinary case management teams at Lawrence County Case Management, providing professional leadership and oversight. This position ensures that individual treatment plans are developed, services are procured, and case management processes meet quality standards. The Director serves as a liaison between Lawrence County Case Management and the Joplin/Springfield Regional Office and is responsible for the supervision and evaluation of the Service Coordination team. · Trained, supported, and evaluated Service Coordinators, Senior Service Coordinator, and QA Coordinator to enhance service delivery. Maintained accurate and up-to-date training records to ensure compliance and readiness. Monitored and reviewed Personal Plans and case documentation for compliance with DMH and Medicaid standards, ensuring quality of care. Monitored state and federal regulations and implemented necessary policy and training updates. Attend local and state-level meetings, including DMH, TCM, MACDDS, MARF, and PASS meetings. Attend all board meetings with full quarterly report.
- Directed strategic initiatives to enhance community services and welfare programs.
- Oversaw budget planning and resource allocation for various departmental projects.
- Collaborated with local stakeholders to identify community needs and priorities.
Breavement Coordinator
Preferred Hospice
Ozark
01.2016 - 01.2018
- Facilitated grief support groups for families experiencing loss.
- Collaborated with healthcare teams to address patient and family needs.
- Developed customized bereavement plans for individuals and families.
- Provided support through one-on-one counseling sessions.
- Coordinated memorial services in partnership with local organizations.
- Managed documentation of bereavement services and client interactions.
- Interfaced with community organizations that provide assistance for grieving individuals.
- Monitored budgeting and spending related to bereavement services.
- Performed administrative tasks such as filing documents.
- Prepared reports summarizing activities associated with the role of Bereavement Coordinator.
Airborne/District Operations Manager
Amerigas
Branson
02.2008 - 11.2017
- Oversaw daily operations to ensure efficient service delivery across multiple locations.
- Managed logistics and resource allocation for optimal operational performance.
- Collaborated with cross-functional teams to implement safety protocols and training programs.
- Analyzed data to identify improvement areas in operational workflows and procedures.
- Developed strategies for enhancing customer satisfaction and service quality initiatives.
- Resolved customer complaints promptly and professionally in accordance with company policies.
- Identified opportunities for streamlining existing processes through automation or other methods.
- Created reports detailing key performance indicators such as sales volume, cost of goods sold, labor costs.
- Collaborated with store managers to develop strategies to increase profits while controlling expenses.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Decreased district operational overhead between branches while improving overall sales.
Education
Bachelor of Science -
Missouri State University
Springfield, MO12-1990
Skills
- Case management oversight
- Service coordination management
- Legal and regulatory compliance
- Compliance management
- Policy development
- Client relationship management
- Program budget management
- Budget management
- Data analysis
- Report writing
- Team development
- Staff recruitment management
Timeline
Director of Service Coordination
Lawrence County Board
01.2018 - Current
Breavement Coordinator
Preferred Hospice
01.2016 - 01.2018
Airborne/District Operations Manager
Amerigas
02.2008 - 11.2017
Bachelor of Science -
Missouri State University