Susan Diane McClain
Peculiar
Summary
Extensive experience in sales and sales administration, focusing on effective management of sales data and report generation. Adept at leveraging CRM systems to enhance sales workflows and boost efficiency. Demonstrated success in cultivating positive client relationships, achieving and exceeding sales targets. Reliable and adaptable, prioritizing customer satisfaction and employing creative sales techniques.
Overview
5
5
years of professional experience
Work History
Director of Business Development
Pack Leader USA
08.2023 - Current
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- Negotiated, prepared, and signed contracts with clients.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Proven ability to learn quickly and adapt to new situations.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
Sales Operations Manager
Pack Leader USA
05.2020 - 08.2023
- Developed and implemented systems and procedures to increase operational efficiency
- Managed inventory and supply chain operations to ensure timely and accurate delivery of goods
- Developed and maintained relationships with external vendors and suppliers
- Managed an organized company project management software (Monday.com) for 3+ years
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Worked with sales team to ensure client satisfaction and company efficiency in all parts of sales processes
- Managed quoting software (PandaDoc) for 3+ years and ensured all required sales documentation is accurate and complete for each sale
- Managed Accounting Software for 2+ years and continually worked with consulting and server hosting companies to ensure functionality and success
- Worked with marketing team to manage HubSpot CRM including service, sales, and reporting functions
- Managed team members
- Worked directly with VP of Sales, Managing Partner, Production Manager, and Controller daily to implement continuous improvements and exceed team goals across all company departments
- Managed AR and AP and created reports and processes to assess any inconsistencies or areas for improvement
- Created and managed weekly reports to ensure sales progress and identify any potential issues or areas for improvement
- Organized product training, demonstrations, and marketing initiatives to increase revenue and efficiency
Education
Bachelor of Science - Music Education
Central Methodist University
Fayette05-2018
Skills
- Sales training and leadership
- Key account management
- Vendor management
- Industry networking
- Customer engagement
- Sales and operations
- Territory sales experience
- Packaging automation knowledge
- Customer service
- CRM software proficiency
Timeline
Director of Business Development
Pack Leader USA
08.2023 - Current
Sales Operations Manager
Pack Leader USA
05.2020 - 08.2023
Bachelor of Science - Music Education
Central Methodist University
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