Susan Whitehill
Anderson,MO
Summary
Enthusiastic, goal-driven and detail oriented team player. Along with these attributes, I bring nearly 14 years of valuable management, sales, training & operational skills that I will implement and build upon further in my future role.
Overview
11
11
years of professional experience
Work History
Dental Office Coordinator
Epic Dental
02.2025 - Current
- Maintain a friendly and welcoming experience for patients.
- Manage and coordinate daily office activities by maintaining communication between patients and dental staff.
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Verify and review patient insurance information.
Branch Operations Manager
Generations Bank
05.2024 - 02.2025
- Observed branch daily operations to identify weak areas for potential training or compliance issues
- Facilitating and scheduling new Branch Manager Training and their ongoing performance.
- Performed quarterly branch audits.
- Guided employees on proper procedures and strategies to improve productivity.
- Met deadlines by proactively managing individual tasks and streamlining processes.
VP, Retail Operations Specialist
Signature Bank of Arkansas
11.2020 - 05.2024
- Point of contact for retail bank staff for day to day questions over operational procedures, policies and Core operating system questions
- A member the internal core conversion team who worked directly with CSI to develop our new core system.
- Lead of the New Account & Teller systems within our CSI core system.
- Regularly Identified opportunities to improve business process flows and productivity.
- Trained and implemented new process flows to retail staff.
AVP, Banking Center Manager
BOK Financial
05.2016 - 11.2020
- Built and lead a high-performance team focused on exceptional customer service and uncovering clients financial needs.
- Heavily invested in branch team success by performing regular check-in's, on the spot coaching and yearly performance evaluations.
- Maintained sucessfull branch operations compliance by performing monthly branch audits.
- Submitted loan applications to underwriters for verification and recommendation.
Assistant Branch Manager
Community Bank and Trust
06.2014 - 05.2016
- Supervised and coached teller and new account staff to meet monthly production goals.
- Maintained branch compliance by performing monthly branch audits
- Trained and developed new team members in alignment with branch customer service standards and objectives.
- Maintained a high-level customer service expectation for all staff.
- Submitted loan applications for review and recommendation.
Education
High School -
McDonald County High School
Anderson, MOBusiness Management - In Progress
Crowder College
NeoshoSkills
- Leadership
- Experienced in Banking Processes
- Organizational Efficiency
- Skilled in Managing Multiple Tasks
- Self-Starter
- Loan Origination
- Sales Leadership
- Relationship Building
- Training and Development
- Risk Mitigation
- Interviewing and Hiring
- Time Management
- Collaborative Team Member
Timeline
Dental Office Coordinator
Epic Dental
02.2025 - Current
Branch Operations Manager
Generations Bank
05.2024 - 02.2025
VP, Retail Operations Specialist
Signature Bank of Arkansas
11.2020 - 05.2024
AVP, Banking Center Manager
BOK Financial
05.2016 - 11.2020
Assistant Branch Manager
Community Bank and Trust
06.2014 - 05.2016
High School -
McDonald County High School
Business Management - In Progress
Crowder College
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