Summary
Overview
Work History
Education
Skills
Timeline
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Susan Whitehill

Anderson,MO

Summary

Enthusiastic, goal-driven and detail oriented team player. Along with these attributes, I bring nearly 14 years of valuable management, sales, training & operational skills that I will implement and build upon further in my future role.

Overview

11
11
years of professional experience

Work History

Dental Office Coordinator

Epic Dental
02.2025 - Current
  • Maintain a friendly and welcoming experience for patients.
  • Manage and coordinate daily office activities by maintaining communication between patients and dental staff.
  • Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Verify and review patient insurance information.

Branch Operations Manager

Generations Bank
05.2024 - 02.2025
  • Observed branch daily operations to identify weak areas for potential training or compliance issues
  • Facilitating and scheduling new Branch Manager Training and their ongoing performance.
  • Performed quarterly branch audits.
  • Guided employees on proper procedures and strategies to improve productivity.
  • Met deadlines by proactively managing individual tasks and streamlining processes.

VP, Retail Operations Specialist

Signature Bank of Arkansas
11.2020 - 05.2024
  • Point of contact for retail bank staff for day to day questions over operational procedures, policies and Core operating system questions
  • A member the internal core conversion team who worked directly with CSI to develop our new core system.
  • Lead of the New Account & Teller systems within our CSI core system.
  • Regularly Identified opportunities to improve business process flows and productivity.
  • Trained and implemented new process flows to retail staff.

AVP, Banking Center Manager

BOK Financial
05.2016 - 11.2020
  • Built and lead a high-performance team focused on exceptional customer service and uncovering clients financial needs.
  • Heavily invested in branch team success by performing regular check-in's, on the spot coaching and yearly performance evaluations.
  • Maintained sucessfull branch operations compliance by performing monthly branch audits.
  • Submitted loan applications to underwriters for verification and recommendation.

Assistant Branch Manager

Community Bank and Trust
06.2014 - 05.2016
  • Supervised and coached teller and new account staff to meet monthly production goals.
  • Maintained branch compliance by performing monthly branch audits
  • Trained and developed new team members in alignment with branch customer service standards and objectives.
  • Maintained a high-level customer service expectation for all staff.
  • Submitted loan applications for review and recommendation.

Education

High School -

McDonald County High School
Anderson, MO

Business Management - In Progress

Crowder College
Neosho

Skills

  • Leadership
  • Experienced in Banking Processes
  • Organizational Efficiency
  • Skilled in Managing Multiple Tasks
  • Self-Starter
  • Loan Origination
  • Sales Leadership
  • Relationship Building
  • Training and Development
  • Risk Mitigation
  • Interviewing and Hiring
  • Time Management
  • Collaborative Team Member

Timeline

Dental Office Coordinator

Epic Dental
02.2025 - Current

Branch Operations Manager

Generations Bank
05.2024 - 02.2025

VP, Retail Operations Specialist

Signature Bank of Arkansas
11.2020 - 05.2024

AVP, Banking Center Manager

BOK Financial
05.2016 - 11.2020

Assistant Branch Manager

Community Bank and Trust
06.2014 - 05.2016

High School -

McDonald County High School

Business Management - In Progress

Crowder College

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Susan Whitehill