Susan Thompson
Norborne
Summary
Dependable candidate skilled in handling multiple priorities with a positive attitude. Demonstrates a strong willingness to assume additional responsibilities to meet team goals. Possesses excellent problem-solving abilities, a strong desire to learn, and exceptional communication skills. Poised to contribute to team success and achieve positive outcomes. Eager to embrace new challenges and advance organizational objectives with unwavering dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Centralized Scheduler
Ray County Memorial Hospital
05.2024 - Current
- Received referral requests from outside physician offices to schedule patients for further testing or physician appointments
- Answered phone in a professional manner
- Scheduled appointments for patients that didn't require referral
- Prepared and processed patient referrals and transfer requests.
Surgery Scheduling Coordinator
Memorial Surgery Center
03.2009 - 04.2024
- Assured proper payment, per contract rates were received
- Post insurance and patient payments to correct accounts
- Meet and maintain quality control/satisfaction goals
- Plan events and staff lunches per administrative direction
- Healthy Edge Onsite Wellness Coordinator / Won traveling USPI scheduling trophy (with 2nd scheduler)
- Scheduled surgery for multiple specialties and 50+ offices
- Worked with Clinical Manager to assure that all supplies requested for cases were available
- Booked surgeries according to physician volume and maintained prompt turnaround times
- Collaborated and established strong working relationships with physicians, supervisors and colleagues
- Created and maintained accurate and confidential patient files according to regulatory mandates
- Maintained office supplies inventory by checking stock and ordering new supplies
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Checked patients in and out and collected payments.
- Resolved scheduling conflicts to maintain high-quality patient services.
Scheduler/Administrative Assistant
Comfort Dental Braces
09.2007 - 03.2009
- Responsible for scheduling monthly visits for patients
- Assisted with end of month collections, insurance billing and posting of benefits received
- Assisted in training of newly hired, front office staff
- Performed consultations with Doctors, to discuss treatment plans
- Confirmed insurance benefits and set up monthly payment schedules
- Responsible for nightly cash, check and credit deposits
Education
Certificate - Medical Assisting
Emily Griffith Opportunity School
Denver, CO05.1992
Skills
- Multi-line phone systems
- Equipment Troubleshooting and Maintenance
- Office Coordination
- Documentation Review
- Dental office experience
- Adaptable and Flexible
- Administrative experience
- Medical office experience
- Computer Proficiency
- Verbal and Written Communication
- Medical receptionist
- Data Entry Software
- Problem-Solving
- Front desk
- Medical terminology
- Time Management
- Data Entry
- Administrative Support
- Customer service
- Client-specific scheduling
- Patient scheduling
Additionalinformation
- 2019 Scheduling Liaison, Set up scheduling meetings between office schedulers and facility. Secured Venue and food for approx 25. Put together Itinerary and talking points. Responsible for catering food for the Facility when case count goals had been met or exceeded. Set up visuals for meetings for the Administrator for use in company wide meetings. Confirmed daily schedule with offices to confirm surgery site, surgeon and equipment needed. Ordered needed office and facility supplies thru Staples and submitted to the Administrator for approval. Maintained relationships with Surgeons and Schedulers. Served as backup for Business Office Manager for the end of the month closing.
- No Sanctions and Criminal record
- Yearly CE's including HIPAA
Timeline
Centralized Scheduler
Ray County Memorial Hospital
05.2024 - Current
Surgery Scheduling Coordinator
Memorial Surgery Center
03.2009 - 04.2024
Scheduler/Administrative Assistant
Comfort Dental Braces
09.2007 - 03.2009
Certificate - Medical Assisting
Emily Griffith Opportunity School
Similar Profiles
Alisa ManningAlisa Manning
Emergency Room Registered Nurse at Excelsior Springs HospitalEmergency Room Registered Nurse at Excelsior Springs Hospital
Sara Jill PyleSara Jill Pyle
Registered Nurse, NICU at North Kansas City HospitalRegistered Nurse, NICU at North Kansas City Hospital
Melissa WetzelMelissa Wetzel
Authorization Specialist at Ray County Hospital and HealthcareAuthorization Specialist at Ray County Hospital and Healthcare