Susan Sosebee
Blue Springs
Summary
Dynamic professional with a proven track record, excelling in customer service and problem-solving. Adept at optimizing workload and enhancing service satisfaction. Recognized for strategic thinking and adaptability, and consistently achieving operational goals while fostering strong client relationships. Committed to driving efficiency and excellence in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Courier
FedEx Express
01.2025 - Current
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Adapted quickly to changing schedules and priorities in fast-paced environment.
Fresh Team Lead
Walmart
11.2023 - 12.2024
- Led team in daily operations, ensuring efficient workflow and high standards of customer service.
- Verified proper merchandising for freshness and quality of goods by properly handling produce, minimizing damage and spoilage of products.
- Trained and mentored new associates on company policies, procedures, and best practices.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
Inbound Team Lead
Target
09.2022 - 11.2023
- Supervised inbound logistics operations, ensuring timely and accurate processing of shipments.
- Balanced competing priorities effectively while maintaining focus on key deliverables, ensuring timely completion of tasks and consistent achievement of operational goals.
- Improved inventory accuracy through diligent monitoring, regular audits, and effective collaboration with the warehouse team.
- Cross-trained and provided backup support for organizational leadership.
- Fostered a culture of accountability within the team by setting clear expectations, providing regular feedback on performance, and offering support for professional development opportunities.
Studio Manager
JCPenney Portraits
02.2019 - 09.2022
- Supervised daily studio operations to ensure seamless workflow and optimal team performance.
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
- Led team meetings to align goals, address challenges, and foster a collaborative work environment.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Conducted regular performance reviews, aligning staff objectives with studio goals.
Sales Associate & Photographer
JCPenney Portraits
11.2011 - 02.2019
- Assisted customers in selecting portrait packages and products to enhance overall experience
- Operated photography equipment to capture high-quality images for client sessions
- Adapted quickly to changing priorities while managing multiple client appointments efficiently
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
High School Diploma -
Raytown High School
Skills
- Adaptability
- Strategic Thinking
- Problem Solving
- Project Coordination
- Customer Service
- Organization
Timeline
Courier
FedEx Express
01.2025 - Current
Fresh Team Lead
Walmart
11.2023 - 12.2024
Inbound Team Lead
Target
09.2022 - 11.2023
Studio Manager
JCPenney Portraits
02.2019 - 09.2022
Sales Associate & Photographer
JCPenney Portraits
11.2011 - 02.2019
High School Diploma -
Raytown High School