Susan D. Quick
Nixa
Summary
Dynamic and results-driven pharmacist with extensive experience at Walgreens Pharmacy, adept at enhancing patient care through exceptional customer service and effective communication. Proven track record in prescription verification and drug inventory management, fostering strong relationships with healthcare providers to ensure medication adherence and optimize outcomes.
Overview
21
21
years of professional experience
Work History
Pharmacist
Hines Street Pharmacy
06.2024 - Current
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
Pharmacy Manager
Guardian Pharmacy
06.2023 - 06.2024
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service in a long term care environment.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Trained pharmacy interns and newly hired pharmacy technicians.
Pharmacy Manger
Walgreens
04.2004 - 06.2023
- Ran the busiest 24 hour location for Walgreens in Springfield, MO.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
Education
PharmD. - Pharmacy
Southwestern Oklahoma State University
Weatherford, OK12-2004
Skills
- Customer service and communication skills
- Prescription verification
- Drug inventory management
- Medication dispensing
Accomplishments
- Supervised team of 40 staff members.
- Ran a Sterile Compounding Lab for a Long term Care Pharmacy
- Managed 6 different locations for Walgreens
- Have 20 years of management experience
Timeline
Pharmacist
Hines Street Pharmacy
06.2024 - Current
Pharmacy Manager
Guardian Pharmacy
06.2023 - 06.2024
Pharmacy Manger
Walgreens
04.2004 - 06.2023
PharmD. - Pharmacy
Southwestern Oklahoma State University
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