Susan McCall
Nixa
Summary
Having been associated with the dental field for the past 20+years, I have extensive knowledge in the dental industry both as a dental assistant and front office administrator. I look forward for the job opportunity where I can utilize my skills and knowledge.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Personal Care Assistant
Brian Young
Nixa
09.2019 - Current
- Assisted clients with daily activities such as bathing, dressing, grooming, and medication management
- Provided personalized care and assistance to individuals with disabilities or chronic illnesses
- Administered medications according to prescribed schedules
- Coordinated medical appointments, transportation, and medication refills to ensure timely care for clients
- Monitored patient behavior, paying close attention to any changes or signs of distress
- Supported clients in physical therapy exercises to improve mobility and strength
- Maintained detailed records of client progress and medications to support effective care management
- Documented patient information accurately in medical records, including vital signs, symptoms, and medications administered
- Provided emotional support and companionship to enhance the well-being of clients
Surgical Dental Assistant
OMS
Springfield
10.2019 - 11.2022
- Assisted oral surgeons and dentists in surgical procedures, including extractions, implant placements, and bone grafting
- Streamlined patient flow by escorting patients to treatment areas, obtaining medical histories, and clearly explaining procedures to enhance patient understanding
- Provided chairside assistance during surgeries, anticipating the surgeon's needs and passing instruments efficiently
- Instructed patients on post-operative care for optimal healing and recovery after surgical procedures
- Maintained accurate patient records, documenting treatments performed and updating medical histories as needed
- Followed strict infection control protocols to ensure a safe environment for both patients and staff members
- Implemented efficient workflow processes that reduced patient wait times by XX%
- Supported oral surgeons in complex maxillofacial surgeries involving jaw reconstruction or orthognathic surgery
Treatment Coordinator
Branson Dental Center
Branson
09.2018 - 10.2019
- Responsible for administering the day-to-day activities of the front office which included assisting patients with insurance questions, verifying insurance benefits, processing insurance claims and payments, posting personal payments to patients' accounts, making appointments confirming appointments, presenting treatment plans and setting up payment arrangements.
- Coordinated patient treatment plans and schedules to enhance workflow and ensure timely care.
- Managed patient records using electronic health record systems efficiently.
- Managed patient records using electronic health record systems, ensuring accuracy and accessibility.
Front office/dental assistant
McKowen Family Dental
Springfield
01.2016 - 06.2019
- Responsible for administering the day to day activities of the front office which included assisting patients with insurance questions, verifying insurance benefits, processing insurance claims and payments, posting personal payments to patients' accounts, making appointments confirming appointments, presenting treatment plans and setting up payment arrangements.
- Managed patient records and scheduled appointments efficiently.
- Assisted dentists during procedures and maintained patient comfort.
- Managed patient records and scheduled appointments, ensuring smooth operations and timely patient flow.
Dental Assistant
Springview Dental
Springfield
12.2014 - 01.2016
- Preparing and sterilizing room for each treatment procedure. Worked chairside assisting the doctor with routine dental procedures, making sure the patient felt relaxed as possible. Educated patients on postoperative procedures and went over general oral care. Efficiently managed patient care, office and laboratory duties, as well as patient records and sterilization.
- Supported dentists during dental procedures to enhance patient comfort and care.
- Utilized dental software to maintain accurate patient records and documentation.
- Prepared examination rooms by sterilizing instruments and organizing supplies.
Dental Assistant
Childrens Smile Center
Ozark
09.2013 - 06.2014
- Prepared and sterilized treatment rooms, assisted doctor chairside during routine procedures to ensure children felt relaxed, and educated parents and children on postoperative care and general oral hygiene.
- Supported dental procedures by providing chairside assistance and monitoring patient comfort.
- Set up examination rooms by sterilizing instruments and arranging necessary supplies.
- Provided instruction to patients on effective oral hygiene practices and post-treatment care.
Dental Assistant
Branson Family Dental
Branson
06.2010 - 09.2013
- Prepared and sterilized treatment rooms. Assisted doctor chairside during routine procedures, ensuring patient comfort. Educated patients on postoperative care and general oral hygiene. Managed patient care, office duties, laboratory tasks, and sterilization processes.
- Supported dentists by preparing instruments and ensuring cleanliness throughout procedures.
- Organized and updated patient records while coordinating appointment schedules effectively.
- Educated patients on effective oral hygiene practices and provided guidance on post-treatment care.
Ortho Assistant
Austin Orthodontics
Nixa
10.2006 - 12.2009
- Prepared and sterilized treatment rooms for procedures, assisted doctor with routine ortho tasks, and educated patients on postoperative care and general oral hygiene.
- Scheduled and confirmed patient appointments to ensure smooth clinic operations.
- Managed patient records using electronic health record systems efficiently.
- Supported patient consultations and treatment procedures, contributing to overall patient satisfaction and care.
Education
Certified Dental Assistant -
Ozark Technical Community
High School Diploma -
Nixa High
Nixa, MO 05.1992 - 05.1995
Skills
- Home care experience
- Medical administrative support
- Patient registration
- Patient scheduling
- Handling patient inquiries
- Referral coordination
- Medical insurance coverage verification
- Medical payment processing
- Managing patient records
- Medical scheduling
- Medical terminology
- Daily activity assistance
- Dental assisting
- Chairside Assisting
- Dental receptionist
- Eaglesoft
- Dentrix
- Open Dental
- Sterilization
- Equipment sterilization
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Windows
- Typing
- Computer skills
- Attention to detail
- Time management
- Problem solving
- Team collaboration
- Effective communication
- Communication skills
- Experience with children
- Customer service
- Office management
- Private practice experience
- Medical Imaging
- Record keeping
- Time management
- Team collaboration
- Patient awareness
Certification
- Nitrous Oxide Certification
- X-Ray Certification
- CPR Certification
- Certified Dental Assistant
- Dental Radiology
- X-ray
Timeline
Surgical Dental Assistant
OMS
10.2019 - 11.2022
Personal Care Assistant
Brian Young
09.2019 - Current
Treatment Coordinator
Branson Dental Center
09.2018 - 10.2019
Front office/dental assistant
McKowen Family Dental
01.2016 - 06.2019
Dental Assistant
Springview Dental
12.2014 - 01.2016
Dental Assistant
Childrens Smile Center
09.2013 - 06.2014
Dental Assistant
Branson Family Dental
06.2010 - 09.2013
Ortho Assistant
Austin Orthodontics
10.2006 - 12.2009
High School Diploma -
Nixa High
05.1992 - 05.1995
Certified Dental Assistant -
Ozark Technical Community