Susan A Hibdon
St Louis
Summary
Innovative technology professional with years of varied experience, skilled in performing diagnostic tests, assisting with patient care, and supporting team members. Known for adaptability, collaboration, and consistently delivering results. Proficient in operating specialized equipment, communicating effectively with patients, and upholding high standards of care. Highly organized and efficient, with a solid understanding of medical terminology and insurance verification.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician
Clarkson Eyecare
St Louis, MO
12.2024 - Current
- Assisted with patient examinations, ensuring accurate data collection and equipment preparation.
- Conducted visual acuity tests and administered diagnostic eye drops as directed by ophthalmologists.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
Sales Associate
Lowes Home Improvement
Mooresville, NC
03.2016 - 05.2019
- Assisted customers in product selection, ensuring a positive shopping experience.
- Maintained knowledge of store promotions and inventory to provide accurate information.
- Collaborated with team members to achieve sales goals and improve customer service standards.
- Trained new associates on operational procedures and customer engagement techniques.
- Conducted regular inventory checks to ensure stock availability and accuracy.
Certified Phlebotomy Technician
Solstas
Huntersville, NC
01.2013 - 03.2015
- Performed venipuncture and capillary punctures with high accuracy and patient comfort.
- Maintained compliance with safety protocols and infection control standards during blood collection procedures.
- Led initiatives to enhance patient experience during visits, resulting in improved satisfaction scores across departments.
- Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Education
Bachelor of Science - Political Science
University of Memphis
Memphis, TN05-2021
Skills
- Patient care
- Fundus photography proficiency
- Visual prescreening
- Visual field testing
- Continuous learning mindset
- Venipuncture expertise
- HIPAA
- Medical terminology
- Medical records management
- Insurance coverage verification
- Recordkeeping organization
- Billing software
Certification
ASCP certified Phlebotomist 2013-present
Timeline
Ophthalmic Technician
Clarkson Eyecare
12.2024 - Current
Sales Associate
Lowes Home Improvement
03.2016 - 05.2019
Certified Phlebotomy Technician
Solstas
01.2013 - 03.2015
Bachelor of Science - Political Science
University of Memphis