Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Additional Locations
Certification
Timeline
Generic

Susan Delgado

Kansas City

Summary

Highly organized and dependable professional skilled in managing multiple priorities and maintaining a positive attitude. Proven track record of achieving team goals and desired outcomes. Demonstrates a strong willingness to take on additional responsibilities to contribute to team success.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Office Supervisor

KMC
10.2024 - 02.2025
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Created, prepared, and delivered reports to various departments.
  • Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Aesthetic Director

Dermatology And Skin Cancer Centers
08.2003 - 07.2023
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Monitored and coordinated workflows to optimize resources.
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
  • In my 20 plus years as Aesthetic Director for the Dermatology and Skin Cancer Centers, I started four-multimillion-dollar Skin Care Centers from conception: Leawood, Lee's Summit, Overland Park, Shoal Creek.

Education

Associate of Science - Communications

JCCC
Kansas

Skills

  • Conflict resolution skills
  • Staff Development
  • Team strategic leadership
  • Aligning strategic goals
  • Strategic business development
  • Adherence to standards
  • Employee relations
  • Workflow planning
  • Training and coaching
  • Staff supervision
  • Credit and collections
  • Policy and procedure modification
  • Organizational leadership

Accomplishments

  • Developed and instituted employee training and retention initiative that reduced personnel turnover by 80% within 1 year.
  • Recognized by management for yearly increase in productivity in all four of the locations I opened in the 10 plus years I supervised which resulted in the most sate of the art facility in the area.
  • Coordinated numerous special public and private events.
  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.

Personal Information

Title: Director of Aesthetics

Additional Locations

  • Lee's Summit, MO
  • Overland Park, KS
  • Shoal Creek, MO

Certification

  • CAP - Certified Administrative Professional
  • Laser Training
  • Policy and procedure


Timeline

Office Supervisor

KMC
10.2024 - 02.2025

Aesthetic Director

Dermatology And Skin Cancer Centers
08.2003 - 07.2023

Associate of Science - Communications

JCCC

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Susan Delgado