Susan Davis
Park Hills
Summary
Caring intake specialist with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style. Ready to bring several years' experience to a rewarding to new position. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Operations Intake Coordinator
Centene, Superior Health Services
Farmington
10.2021 - Current
- Reviewed existing information for accuracy and made necessary corrections.
- Identified discrepancies between source documents and entered data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Proofread and edited documents to correct errors.
- Maintained confidentiality of sensitive information entered into the system.
Dental Receptionist /Dental Assistant
Dr. Debra Morgan D.M.D
Bonne Terre
05.1999 - 10.2021
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Verified, updated and entered patient information into system.
- Scheduled and confirmed patient appointments and consultations.
- Compiled and coded patient information or data in appropriate computer system.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Gathered medical information, dental health history and vitals from patients.
- Educated patients on proper oral health care instructions and preventive measures.
- Kept track of treatment information in patient records.
- Created and fit dental appliances for patients. adjusting as necessary.
- Gathered and documented patient medical and dental histories and vital signs.
- Ordered supplies necessary for daily operations of the practice.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Educated patients on treatment procedures and post-procedure home care.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Prepared bills and completed insurance forms using system software.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Documented patient records with procedures performed and added notes taken to charts.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Ensured compliance with infection control policies and procedures.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Education
Dental Science - Dental Assisting
Al- Med Academy
Arnold, MO05-1999
Skills
- Data entry
- Document management
- Patient information systems
- Appointment scheduling
- HIPAA compliance
- Proofreading documents
- Time management
- Communication skills
- Attention to detail
- Train employees
- Patient scheduling
- Multi-line phone systems
- Confidentiality
- Customer service management
- Charting and clinical documentation
- Patient care
- Infection control
- Dental radiography
- Treatment planning
- Dental software
- Customer service
- Oral health education
- Sanitation protocols
- Chairside assistance
- Cross Infection Control
- Treatment room setup
- Preventive care
- Dental impressions
- Dentrix practice management software
Certification
Pathstreams certificate in Leadership and Management Fundamentals- Completed May 5, 2024
Dental Assisting degree- Al-Med Academy May 17, 1999
Dental Assisting educators of ADA Accredited Programs- April 21, 2001
References
References available upon request.
Timeline
Operations Intake Coordinator
Centene, Superior Health Services
10.2021 - Current
Dental Receptionist /Dental Assistant
Dr. Debra Morgan D.M.D
05.1999 - 10.2021
Dental Science - Dental Assisting
Al- Med Academy