Susan Coerver
Imperial,MT
Summary
Compassionate nursing professional skilled in patient-focused pain management and post-operative care. Known for utilizing critical thinking and collaboration to address complex patient needs, ensuring comfort, dignity, and effective communication throughout the care process.
Overview
23
23
years of professional experience
Work History
Registered Nurse
Mercy Hospital South
02.2022 - Current
- Administered medications and treatments according to established protocols and patient care plans.
- Monitored vital signs and assessed patient conditions to ensure safety and quality of care.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies for diverse patient populations.
- Educated patients and families on health management, medication adherence, and post-discharge planning.
- Implemented evidence-based practices, leading initiatives that improved quality of care within the department.
- Trained nursing staff on new protocols and technologies, fostering a culture of continuous learning and improvement.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Managed patients recovering from medical or surgical procedures.
Student Nurse Technician
Mercy Hospital South
03.2018 - 02.2022
- Assisted nursing staff with patient care procedures and daily activities.
- Monitored vital signs and reported changes to medical team promptly.
- Ensured cleanliness and organization of 1patient rooms and equipment.
- Exhibited excellent time management skills when prioritizing multiple tasks simultaneously under high-pressure situations.
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
Licensed Insurance Producer, Office Manager
Farmers Insurance Agency
08.2016 - 03.2018
- Developed comprehensive insurance solutions tailored to client needs
- Educated clients on coverage options and policy benefits
- Conducted risk assessments to identify optimal insurance products
- Maintained compliance with state regulations and industry standards
- Organized community outreach events to increase brand awareness and generate new leads for the agency.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Exceeded corporate quotas for monthly policy sales.
- Utilized targeted email campaigns and cold calling to increase revenue.
Certified Pharmacy Technician
St. Anthony's Medical Center
03.2013 - 08.2016
- Assisted pharmacists in preparing and dispensing medications accurately.
- Trained new pharmacy technicians on operational procedures and best practices.
- Maintained a safe work environment by adhering to strict sterile compounding procedures and following infection control protocols.
- Improved workflow efficiency through regular maintenance of automated dispensing systems and equipment troubleshooting as necessary.
Certified Pharmacy Technician
Missouri Baptist Medical Center
09.2003 - 03.2013
- Managed inventory levels to ensure timely availability of pharmaceuticals.
- Implemented safety protocols to maintain compliance with regulatory standards.
- Compounded and dispensed medications accurately for inpatient care, ensuring compliance with safety standards.
- Assisted in training new staff on pharmacy protocols and operational procedures.
- Advanced professional expertise by participating in continuing education opportunities, staying current on industry trends, and sharing knowledge with colleagues.
- Assured quality control measures were met during compounding procedures for specialty items such as total parenteral nutrition solutions and chemotherapy preparations.
- Mitigated potential drug shortages by monitoring usage trends, adjusting stock levels accordingly, and promptly notifying relevant parties of any supply issues that arose.
- Assisted pharmacists in preparing intravenous solutions, ensuring accurate measurements and sterile techniques for optimal patient outcomes.
Education
Bachelor of Arts - Art Education
University of Missouri, St. Louis
St. LouisAssociate of Applied Science - Nursing
St. Louis Community College Forest Park
St Louis, MO12-2021
Skills
- Wound management
- Ostomy care
- Experienced in patient-focused, customized and holistic pain management and post op care in complex maxillofacial , neuro, and colorectal surgical patients
- Patient and family advocacy, with an emphasis on comfort, autonomy and dignity when discussing end of life care
- Advanced cardiovascular life support (ACLS)
Timeline
Registered Nurse
Mercy Hospital South
02.2022 - Current
Student Nurse Technician
Mercy Hospital South
03.2018 - 02.2022
Licensed Insurance Producer, Office Manager
Farmers Insurance Agency
08.2016 - 03.2018
Certified Pharmacy Technician
St. Anthony's Medical Center
03.2013 - 08.2016
Certified Pharmacy Technician
Missouri Baptist Medical Center
09.2003 - 03.2013
Bachelor of Arts - Art Education
University of Missouri, St. Louis
Associate of Applied Science - Nursing
St. Louis Community College Forest Park
Daisy Award 2026
Nominated for the Daisy Award for compassionate personalized care.