Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Surprina Minme

Kansas City

Summary

Dynamic Team Leader with a proven track record at URBN NUULY, enhancing workflows and boosting team morale through effective communication and motivation. Skilled in problem-solving and client service, I excel in fostering collaboration and attention to detail, ensuring timely order completion and exceptional customer experiences.

Overview

9
9
years of professional experience

Work History

Team Leader

URBN NUULY
2024.03 - 2026.05
  • Supervised production workflows to ensure timely completion of orders.
  • Trained and mentored team members on operational best practices.
  • Improved employee morale by fostering a positive work environment through clear communication and supportive leadership.

Player's Club Representative

Harrah's Casino
2017.01 - 2021.10
  • Delivered exceptional customer service to enhance guest experience and satisfaction.
  • Managed player accounts, ensuring accurate record-keeping and data entry.
  • Developed engaging promotional materials to attract and retain club members.
  • Assisted in organizing events and activities to promote player engagement.
  • Collaborated with marketing team to analyze player preferences for targeted promotions.
  • Resolved customer inquiries efficiently, maintaining positive relationships with club members.

Education

Graduate Certificate - Dental Assistance

Concorde Career College
Kansas City, MO
2021-03

High School Diploma -

Northeast High School
Kansas City, MO
2011-05

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Client service
  • Computer skills

Languages

Haitian Creole
Professional Working

Timeline

Team Leader

URBN NUULY
2024.03 - 2026.05

Player's Club Representative

Harrah's Casino
2017.01 - 2021.10

Graduate Certificate - Dental Assistance

Concorde Career College

High School Diploma -

Northeast High School
Surprina Minme