Supriya Shinde

· Wellbeing Program Management:

Collaborated within the wellbeing team to organize and manage end-to-end wellbeing programs, coordinating with various speakers.

Prepared memos for employee communication and engaged with stakeholders to ensure successful program execution.

· Benefits Management and Project Leadership:

Managed a team responsible for delivering benefits aligned with stakeholder requirements.

Co-led the successful outsourcing project for Singapore Government Claims for Family Leaves, ensuring vendor performance and project progress were effectively communicated through dashboards.

Led the analysis of pension contributions for Indonesia, resulting in substantial cost savings.

· Actuarial Data Management:

Prepared and updated actuarial data every quarter, ensuring accurate contributions for pension and medical schemes.

· Employee Benefits Cycle Management:

Oversaw the entire employee benefits cycle, from enrolment for medical and pension to termination of benefits.

Prepared monthly pension contribution files, ensuring accuracy in collaboration with the payroll team.

· Financial Collaboration:

Partnered with the Finance team on amortization, budgeting, accrual, and fringe accounts for benefits vendor payments, constantly updating rates.

· Audit Leadership:

Led audits conducted by PWC for internal PRC, ensuring compliance and accuracy in all invoices and sensitive information.

· Vendor Relations:

Liaised with various vendors to secure corporate discounts, updating information within the bank's systems.

· Employee Support:

Assisted APAC employees of Credit Suisse with benefits-related queries, providing end-to-end solutions for maximum client satisfaction.

Managed medical queries, collaborating with the Medical Insurance team to resolve employee claims.

Validated and audited OPD claims for employees within the APAC circle, ensuring accuracy and compliance.

· International HR Assistance:

Provided comprehensive HR support to employees globally, addressing inquiries and facilitating HR-related activities.

· HR Services Excellence:

Delivered high-quality HR services across all HR functions, ensuring efficiency and compliance.

· Diverse HR Functions:

Assisted in various HR processes including leave management, onboarding, offboarding, recruitment, and handling general queries.

· APAC HR Analyst Desk Leadership:

Appointed as the Acting Team Leader for the APAC HR Analyst desk, overseeing day-to-day operations and ensuring a seamless workflow.

Training Organization:

Organized training sessions on effective Customer Service Techniques, emphasizing best practices and customer satisfaction.

Training Program Design:

Designed comprehensive training modules and schedules tailored for Customer Service batches, ensuring a structured learning approach.

Gap Analysis and Solutions:

Collaborated with the Operations Department to identify knowledge gaps among trainees.

Implemented effective methods to bridge these gaps, enhancing overall performance.

Quality Calibration:

Calibrated with Quality teams across India and the UK, ensuring alignment and consistency in service standards.

Assessment and Role-Playing:

Developed online assessments and conducted role plays to address specific learning needs of trainees, fostering practical skills.

Exit Interviews and Settlements:

Coordinated with HR to conduct exit interviews and managed full and final settlements, ensuring a smooth transition for departing employees.

Employee Relations:

Maintained positive relations with employees, addressing grievances within the training environment and on the operations floor.

• Conducted quarterly performance appraisals, establishing clear objectives and assigning churn targets based on individual and team goals
• Acted as a liaison with client-side Managers, ensuring consistent high-quality service delivery
• Led a team of 24 Executives, steering their functions to achieve both commercial and customer experience targets set by the business
• Actively participated in client calls, regularly gathered feedback, and proposed innovative ideas to enhance operational processes
• Organized weekly conference calls with Managers to discuss achievements, address concerns, and collaboratively find solutions to any issues.

• Working on providing technical support service for 3 Mobile products and networks.