Sun Joon Kim
Taipa
Summary
Customer-focused flight attendant with strong safety knowledge and exceptional service skills. Skilled at handling tense situations and providing outstanding service. Recognized for delivering, friendly, top-tier customer experiences.
Overview
5
5
years of professional experience
Work History
Cabin Crew Member
AirMacau
01.2025 - Current
- Consistently maintained a calm and professional demeanor when managing challenging situations, such as handling unruly passengers or addressing flight delays.
- Ensured cabin safety by conducting pre-flight checks, strictly following airline policies, and fully prepared implementing emergency procedures when necessary.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Monitored cabin during flights and responded to passenger inquries.
Server
Samurai Ramen
05.2020 - 06.2021
- Ensured compliance with health and safety regulations ro maintain a clean, safe, and sanitary environment for both customers and staff.
- Adhered to established food handling procedures and safety protocols to ensure the health and well-being of both guests and team members.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Enhanced team efficiency, collaborating effectively with co-workers
- Answered customers' questions, recommended items, and recorded order information.
Education
Associate of Science - Physical Therapist Assistant
Southern Adventist University
United States05-2022
High School Diploma -
YoungJi International School
Philippines05-2016
Skills
- Safety awareness
- Customer service
- Team collaboration
- Multitasking and organization
Accomplishments
Joined "Philharmonic Orchestra" and received "1st Violin of the Year" Award
Timeline
Cabin Crew Member
AirMacau
01.2025 - Current
Server
Samurai Ramen
05.2020 - 06.2021
Associate of Science - Physical Therapist Assistant
Southern Adventist University
High School Diploma -
YoungJi International School
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