Sun Tania
Macau
Summary
With over a decade of experience working with a luxury brand. Passionate and curious about the luxury environment. Understanding of retail operations, client service, and staff training. Responsible, adaptable in any situation, and well-organized.
I look forward to bringing my expertise to a challenging new role at a forward-thinking retail company.
Overview
12
12
years of professional experience
Work History
Senior Operation Associate
Louis Vuitton
04.2023 - 02.2024
- Collaborate with sales team to recognize and follow up on all client services, product repairs, and complicated cases. Support sales team by optimizing and simplifying their workflows.
- Educate new joiners on company's latest systems and procedures. Conduct training session to introduce essential resources from company.
- Ensure that stock inventory has accurate shipping and receiving information. Conduct regular stock count to reduce discrepancies and organize stock by different product types.
Senior Client Advisor
Louis Vuitton
01.2020 - 03.2023
- Develop and maintain strong relationships with client engagement. Resolve complex client concerns promptly, maintaining trust and loyalty in relationship.
- Train new staff members on company’s operations, policies, and services. Encourage their personal growth, create positive work environment, and contribute to teamwork.
- Being point of contact for men's universe understanding men's RTW and shoe products. Educate colleagues about the craftsmanship, stories behind collection, and materials used. Collaborate with merchandisers to ensure smooth stock inventory. Regular communication helps reduce shortages and keeps collection well-stocked.
- As floor in-charge ensure that CA follows brand guidelines and provides excellent customer service. Resolve any client issues and create positive experience. Monitor daily operations on the floor and optimize workflow. Assign tasks to staff and ensure efficient completion.
Client Advisor
Louis Vuitton
08.2012 - 12.2019
- Provide personalized and professional experiences to clients. Build long-term relationships with customers.
- Familiar with knowledge and expertise of products. Recognize market trends and brand information.
- Actively participate as a team member in activities that contribute to store's performance goals.
Education
Bachelor Of Mass Communication - Communications
Providence University
Taiwan06.2012
Skills
- Customer service
- Teamwork
- Sales knowledge
- Organization
- Responsibility
- Office 360
- Problem-solving
- Store Operation
- Leadership
- Communication
Timeline
Senior Operation Associate
Louis Vuitton
04.2023 - 02.2024
Senior Client Advisor
Louis Vuitton
01.2020 - 03.2023
Client Advisor
Louis Vuitton
08.2012 - 12.2019
Bachelor Of Mass Communication - Communications
Providence University
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