Suki Nga In Au Ieong
Macao
Summary
Experienced in various administrative tasks such as data entry, scheduling, and documentation. Utilizes effective communication and organizational skills to seamlessly support office functions. Proficient in office software and procedures, ensuring efficient workflow and timely task completion.
Overview
15
15
years of professional experience
Work History
Office Clerk
Luen Fung Hang Insurance Company Limited
03.2020 - 01.2025
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
Supervisor
Wynn & Co. Watches
03.2018 - 02.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Maintain a high level of customer service and resolved the problem and complaints quickly
- Preparation the sales report to the management
- Ensure that the boutique environments are always in optimum conditions
- Repair and after service follow up
- Respond to inquiries of the products and provide professional advice
- Increase sales and turn every chance into selling opportunities
- Maintain current client and develop potential client
Senior sales associate
Rolex & Tudor
03.2013 - 02.2018
- Responsible monitor for daily operations
- Maintain a high level of customer service and resolved the problem and complaints quickly
- Preparation the sales report to the management
- Ensure that the boutique environments are always in optimum conditions
- Repair and after service follow up
- Respond to inquiries of the products and provide professional advice
- Increase sales and turn every chance into selling opportunities
- High quality of service manner
- Maintain current client and develop potential client
Sales associate
Rolex & Tudor
09.2009 - 02.2013
- Responsible monitor for daily operations
- Maintain a high level of customer service and resolved the problem and complaints quickly
- Preparation the sales report to the management
- Ensure that the boutique environments are always in optimum conditions
- Repair and after service follow up
- Respond to inquiries of the products and provide professional advice
- Increase sales and turn every chance into selling opportunities
- High quality of service manner
- Maintain current client and develop potential client
Education
High school -
Escola Seong Fan
Macao01.1996
Skills
- Data entry
- Team collaboration
- File maintenance
- Workforce management
- Office administration
- Verbal communication
- Schedule and calendar management
LanQuaQes
Cantonese: Listen (Fluent), Read (Fluent), Speak (Fluent), Write(Fluent)
Mandarin: Listen (Fluent) Read (Fluent), Speak (Fluent), Write(Fluent)
English: Listen(Fair), Read (Good), Speak (Fair), Write(Fair)
Timeline
Office Clerk
Luen Fung Hang Insurance Company Limited
03.2020 - 01.2025
Supervisor
Wynn & Co. Watches
03.2018 - 02.2020
Senior sales associate
Rolex & Tudor
03.2013 - 02.2018
Sales associate
Rolex & Tudor
09.2009 - 02.2013
High school -
Escola Seong Fan
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