Steven Williams
Springfield
Summary
Great Communicator!
Electric Temperature Setter!
Top Sales Preformer!
Exceeded Annual sales goals!
Team Player and Love to help people!
I can strive better in stressful situations!
Very motivated and hungry!
I believe in creating a family enviroment making sure every person feels valued and needed! So the ability to communicate in and out in a successful manner which i do now
Dynamic sales professional with a proven track record at ATT, adept at enhancing revenue through performance metrics analysis and effective coaching techniques. Skilled in cross-selling strategies and conflict resolution, I consistently elevate team productivity and customer satisfaction, driving significant sales growth and operational excellence.
Overview
18
18
years of professional experience
Work History
ATT Sales
ATT
Springfield
12.2014 - Current
- Identified opportunities for cross-selling additional products and services.
- Monitored industry news, developments, and trends related to our products and services.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Ensured compliance with company policies and procedures at all times.
- Reported directly to regional Sales Manager regarding progress towards goals.
- Resolved customer complaints promptly and effectively.
Sales Coach
Expedia
Springfield
07.2012 - 11.2014
- Advised senior management on strategies to enhance revenue through efficient resource utilization.
- Developed policies and procedures to optimize sales operations.
- Created training materials and conducted workshops on effective selling practices.
- Coached sales representatives to elevate competency and productivity.
- Monitored performance metrics, including quota attainment and customer satisfaction scores.
- Executed strategies to boost overall sales team performance.
- Organized promotional events such as webinars and conferences for product visibility.
- Generated detailed reports on key performance indicators for each sales team member.
Expedia Sales Agent
Expedia
Springfield
02.2007 - 07.2012
- Negotiated contracts with customers to secure profitable sales agreements.
- Identified cross-selling opportunities to enhance product and service offerings.
- Resolved customer complaints swiftly and effectively to maintain satisfaction.
- Ensured compliance with company policies and procedures consistently.
- Assisted senior management in strategizing for increased sales revenue.
Education
High School Diploma -
Jauirus Institute
Springfield05-2000
Skills
- Performance metrics analysis
- Customer service excellence
- Cross-selling strategies
- Coaching techniques
- Conflict resolution skills
- Regulatory compliance expertise
- Critical thinking abilities
- Team collaboration and teamwork
- Verbal communication proficiency
- Task prioritization
- Public speaking
Timeline
ATT Sales
ATT
12.2014 - Current
Sales Coach
Expedia
07.2012 - 11.2014
Expedia Sales Agent
Expedia
02.2007 - 07.2012
High School Diploma -
Jauirus Institute
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