STEVEN WALTER
Kansas City
Overview
19
19
years of professional experience
1
1
Certification
Work History
Airport Security Manager
City Of Kansas City, Mo. Government
Kansas City
05.2023 - Current
- Managed security program at MCI International Airport, enhancing operational integrity and safety.
- Ensured TSA compliance to uphold safety and security standards at airport.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Manager
Delta Air Lines, Inc
Kansas City
06.2007 - 04.2023
- Managed daily operations of customer service department, ensuring efficient workflow and timely issue resolution.
- Led customer service team, resulting in increased passenger satisfaction and improved service quality.
- Resolved complex customer inquiries and complaints through effective communication strategies.
- Developed and implemented training programs for new staff on service protocols and best practices.
Education
High School Diploma -
Lincoln Consolidated
Ypsilanti, MI06-1991
Skills
- Security compliance
- Risk management
- Incident management
- Customer management
- Team leadership
- Training development
- Problem solving
- Attention to detail
- Adaptability to change
Signature Date
03/04/26
Certification
airport security coordinator
Timeline
Airport Security Manager
City Of Kansas City, Mo. Government
05.2023 - Current
Customer Service Manager
Delta Air Lines, Inc
06.2007 - 04.2023
High School Diploma -
Lincoln Consolidated