Steven O'Briant
POPLAR BLUFF
Summary
Dynamic professional with a proven track record at Petsmart, excelling in inventory control and customer service. Adept at streamlining processes to enhance efficiency and accuracy, while fostering strong client relationships. Recognized for exceptional communication skills and a results-driven approach, consistently achieving operational goals and improving service quality.
Overview
20
20
years of professional experience
Work History
Stock Split
Gates
Poplar Bluff, MO
04.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
DJ
Self Employed Services
Poplar Bluff, MO
01.2006 - Current
- Curated diverse music playlists to enhance audience engagement and create memorable experiences.
- Utilized digital audio workstations for sound mixing and live performance enhancements.
- Collaborated with event organizers to develop customized entertainment solutions that align with client visions.
- Mentored aspiring DJs, sharing techniques for equipment operation and crowd interaction strategies.
Process Leader
Petsmart
Poplar Bluff, MO
03.2024 - 11.2025
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Coordinated training sessions for team members on operational best practices and safety protocols.
- Implemented process improvements that increased workflow efficiency across various departments.
- Assisted in maintaining compliance with company policies and industry regulations during daily operations.
- Monitored daily operations to ensure adherence to quality standards and operational guidelines.
- Developed standard operating procedures to optimize productivity and minimize errors in task execution.
- Evaluated performance metrics to support strategic decision-making aimed at enhancing customer satisfaction.
- Managed multiple projects simultaneously, ensuring alignment with company objectives and timely delivery of outcomes.
- Analyzed data to identify trends, monitor progress, and make informed decisions on necessary changes to drive results.
Production Controller
Briggs and Stratton
Poplar Bluff, MO
04.2021 - 11.2022
- Coordinated production schedules to optimize workflow and minimize downtime.
- Monitored inventory levels, ensuring timely availability of materials for production needs.
- Implemented process improvements that enhanced efficiency across manufacturing operations.
- Analyzed production data to identify trends and recommend adjustments for performance optimization.
- Collaborated with cross-functional teams to streamline communication and project execution.
- Prepared job order documents and gave timely approvals.
- Monitored inventory use and adjusted inventory control techniques.
- Worked with managers to plan and coordinate production tasks.
- Served as a liaison between production and other departments, fostering collaboration and effective communication to achieve shared goals in a timely manner.
- Managed inventory control systems to maintain optimal stock levels and minimize waste of materials.
Driver Sales Rep/Logistics Dispatch
XPO Logistics
Poplar Bluff, MO
01.2014 - 07.2020
- Managed delivery routes to ensure timely and accurate customer service.
- Developed relationships with clients to enhance customer satisfaction and retention.
- Implemented inventory management practices to streamline product availability.
- Trained new drivers on company policies, safety protocols, and operational procedures.
- Resolved customer complaints effectively, enhancing overall service quality and trust.
- Led safety meetings to promote compliance with company regulations and industry standards.
- Conducted regular vehicle inspections to maintain optimal performance and prevent breakdowns or delays on the road.
- Streamlined order processing procedures for faster delivery times by working closely with warehouse staff during loading/unloading procedures.
- Improved route efficiency by utilizing GPS technology and adjusting plans based on real-time traffic conditions.
- Assisted in resolving customer complaints or concerns, ensuring repeat business and overall satisfaction.
- Increased sales by establishing rapport with customers and providing exceptional service during deliveries.
- Helped train new Driver Sales Representatives on company policies, sales techniques, and route management to ensure their success in the role.
Education
High School Diploma -
Clearwater R-1
Piedmont, MO05-1997
Skills
Customer Service
Sap Experienced
Inventory Control
Dispatch
Billing
BOL and Customs Generation
Timeline
Stock Split
Gates
04.2026 - Current
Process Leader
Petsmart
03.2024 - 11.2025
Production Controller
Briggs and Stratton
04.2021 - 11.2022
Driver Sales Rep/Logistics Dispatch
XPO Logistics
01.2014 - 07.2020
DJ
Self Employed Services
01.2006 - Current
High School Diploma -
Clearwater R-1