Steven Mok
Macau
Summary
As a Retail Strategy Manager, I excel in supporting cross-functional teams to enhance customer satisfaction through effective process improvements. Known as a respectful and respected professional, I bring exceptional expertise in developing strategic plans aimed at service excellence. My focus is on optimizing operations to drive outstanding customer experiences and operational efficiency.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work history
Manager > Senior Manager
CTM
11.2012 - 10.2024
- To monitor and work with team on logistic and sales strategy, distribute to different departments for selling or ATL promotion
- To negotiate with vendors on pricing and funding support to maximum profit
- Developed accurate sales forecasts for improved strategic planning.
- Secured new business opportunities with successful networking events. e.g. launching event, experience zone…etc
- Implemented cost reduction measures, reduced overhead expenses.
- Delivered high-quality products to increase customer satisfaction.
- Managed team dynamics by implementing conflict resolution strategies.
- Identified growth opportunities through comprehensive market research.
Education
Bachelor of Marketing -
Macau University of Science and Technology
09.2000 - 06.2005
High School and Secondary School Level - undefined
Yuet Wah College (English Section)
09.1993 - 05.2000
Skills
- Familiar with Windows 98/2000/XP and Microsoft Office applications Reasonable keyboard skills (around 30wpm)
- Project coordination
- Strategic planning
- Budget management
- Data analysis
- Sales forecasting
- Market research
- Inventory control
Personal Information
- Expected Salary: MOP$35,000.00 ~ MOP38,000.00
- Date of birth: 05/07/1982
- Gender: Male
- Nationality: Portuguese
Languages
Chinese (Cantonese)
Native
English
Advanced
Chinese (Mandarin)
Fluent
Timeline
Manager > Senior Manager
CTM
11.2012 - 10.2024
Bachelor of Marketing -
Macau University of Science and Technology
09.2000 - 06.2005
High School and Secondary School Level - undefined
Yuet Wah College (English Section)
09.1993 - 05.2000
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