Summary
Overview
Work History
Education
Skills
Timeline
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Steven Maples Jr

Springfield

Summary

Dynamic Store Manager at Petsmart with a proven track record in enhancing customer satisfaction through effective training and mentoring. Skilled in problem-solving and team leadership, I successfully improved store operations and fostered strong customer relations, ensuring a positive shopping experience while maintaining a clean and safe environment.

Overview

21
21
years of professional experience

Work History

Store Manager

Petsmart
08.2004 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Education

Bachelor Of Arts - Christian Ministry

Southwest Baptist University
Bolivar, MO
06.1996

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Team leadership and coaching

Timeline

Store Manager

Petsmart
08.2004 - Current

Bachelor Of Arts - Christian Ministry

Southwest Baptist University

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Steven Maples Jr